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Position Daily Living Consultant
Department(s) Service Delivery
Reports to Raleigh Call Center Manager
Location Raleigh, NC
Job
Summary

The Daily Living consultant provides referral information for a variety of requests, including pet care, relocation resources, health and wellness providers, transportation, financial assistance, education, and local community resources. The ideal candidate is also resourceful, creative, and works well in a team environment. Superb research and internet skills and attention to detail are a must!

 

Essential
Job Functions

Responsibilities include

  1. Conducting telephonic consultations with clients
  2. Researching client requests
  3. Confirming referral information
  4. Communicating with clients through written or verbal correspondence
  5. Providing excellent customer service

 

Minimum
Requirements

Proficient computer skills

 

Strong internet skills are a must.

 

Ability to work independently and in a group setting.

 

Education

Bachelor’s Degree (all educational and professional backgrounds welcome)

 

Language &
Mathematical
Skills

Excellent written and oral communication skills required.

 

Bilingual preferred; however, all candidates must be fluent in English.