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EAPs Give Workplace Options High Marks
Survey shows WPO beats the competition in key quality indicators such as customer service, innovation and value
Contact:
Christine Hall
chall@capstrat.com
919-882-1998
08 June 2004 – Raleigh, NC – Workplace Options, the leading provider of work/life programs to corporate America through partnerships with employee assistance (EAP) companies, today announced results from their second annual customer satisfaction survey.
The survey was sent to EAPs who contract with Workplace Options for their work/life consulting, education and referral services. Overall, EAPs gave Workplace Options high marks for their work/life service delivery with over 96% of EAPs saying they were satisfied or extremely satisfied with WPOs service delivery.
"After interviewing numerous work/life vendors, it is clear to me that WPO is in a class by themselves", said one respondent. "WPOs work/life services are excellent and their customer service is fantastic. You get the most service for the dollar with WPO."
The survey measured customer satisfaction in a number of key quality indicators including comprehensiveness of product offerings, customer service, and value. In each of these areas, WPO scored impressively with:
- 94% of EAPs were satisfied or extremely satisfied with the array of work/life services available from WPO.
- 95% of EAPs were satisfied or extremely satisfied with the customer service received from WPO.
- 100% were satisfied or extremely satisfied with WPO's responsiveness.
- 95% of EAPs were satisfied or extremely satisfied with the value of services received from WPO.
Another area where WPO scored exceptionally well was promotion support - helping EAPs build awareness and increase usage of their services. 100% of survey respondents were satisfied or extremely satisfied with the support they receive from WPO in both marketing work/life services to employers and promoting the work/life services to EAP customer employees. In these areas, WPO makes available a wealth of resources including newsletters, online seminars, CD's, posters, flyers, promotional emails and PowerPoint presentations.
"We are gratified to see the quality and value of our service rated so highly", said Alan King, WPO chief operating officer. "We know that our clients have a choice in work/life partners and understand the responsibility that comes with that decision - that WPO must continue to deliver a superior, world-class service. Every member of our staff is committed to that goal."
To stay in touch with the needs of EAPs and maintain its position as the leading provider of work/life services to EAPs, WPO intends to survey its EAP customers on a regular basis.
For more information on WPO or survey results, please contact Rita Piper VP, Client Support and Development for Workplace Options at (800) 699-8011 x2100 or via email at ritap@workplaceoptions.com.
About Workplace Options
Workplace Options helps employees balance their work, family and personal life in order to make their lives healthier, easier and more productive. The company's world-class employee support and work-life services provide information, resources, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues to stress management and wellness.
Drawing from an international network of credentialed providers and professionals, Workplace Options is the world's largest integrated employee support services and work-life provider. Service centers in Raleigh. N.C., London, Toronto and Dublin support more than 32 million employees in 20,000 organizations, across 170 countries. To learn more, visit www.workplaceoptions.com.
© 2012 Workplace Options, Inc. All rights reserved.
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