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New WorkplaceOptions Service Helps Family Members Coordinate Caregiving for Older Loved Ones
Contact:
Christine Hall
chall@capstrat.com
919-882-1998
01 July 2005 – Raleigh, NC – Workplace Options, the leading provider of work/life programs to cor porate America, through partnerships with employee assistance (EAP) companies, has launched a new service that helps family members coordinate care for aging loved ones and/or children with special needs.
The new service, called CareCoach, addresses a critical need amongst caregivers that is not currently being met through traditional employee benefit programs like work/life resource and referral and geriatric care management services (GCM). While these benefits can help employee caregivers find resources and information and assess care giving needs, they do not help facilitate communication amongst family members, which leads to caregiver stress, poor care giving decisions and/or missed appointments.
With CareCoach, a Workplace Options care coach organizes and coordinates a teleconference with family members and other care-giving stakeholders. The care coach explains available options, presents an action plan and builds consensus amongst the family members. Once consensus is reached, the care coach will coordinate the care plan, insure issue resolution and insure ongoing communication amongst family members.
“For the primary care-giver, there is often more stress associated with communicating and negotiating care between family members than there is in actually delivering that care,” says Alan King, chief operating office of Workplace Options. “Our care coaches are highly skilled at gathering facts, facilitating communications and helping families to support each other as care-givers.”
The Workplace Options CareCoach program works by inserting a care coach as a facilitator in the care-giving process. They provide an impartial, but knowledgeable presence to assist with communication amongst family members, to keep the focus on what needs to be done for the loved one, and to help develop and implement the care-giving action plan.
Employee Assistance Plans who subscribed to the Workplace Options Advantage Enhanced service will have access to the new CareCoach service at no additional charge. Others may access the new service for a small fee. Please contact Workplace Options for more information.
About Workplace Options
Workplace Options helps employees balance their work, family and personal life in order to make their lives healthier, easier and more productive. The company's world-class employee support and work-life services provide information, resources, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues to stress management and wellness.
Drawing from an international network of credentialed providers and professionals, Workplace Options is the world's largest integrated employee support services and work-life provider. Service centers in Raleigh. N.C., London, Toronto and Dublin support more than 32 million employees in 20,000 organizations, across 170 countries. To learn more, visit www.workplaceoptions.com.
© 2012 Workplace Options, Inc. All rights reserved.
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