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Workplace Options Offers 24-Hour Call Center Services to EAP and Behavioral Healthcare Customers
Work-life provider now offers intake and referral service which incorporates crisis intervention, critical incident response and triage services for behavioral healthcare providers nationwide
Contact:
Christine Hall
chall@capstrat.com
919-882-1998
17 July 2007 – Raleigh, NC – Workplace Options (WPO), the world's largest provider of work-life employee benefits, now offers 24 hour professional clinician support for EAP customers with the new Advantage Answer24 service.
Staffed with credentialed clinicians 24/7, Advantage Answer24 provides EAPs with over-flow and after-hours call center support for all types of EAP cases and critical incidents through their state of the art service center in Raleigh, NC. WPO also maintains three other fully staffed, redundant service centers in Detroit, London, England and Dublin, Ireland. Each Advantage Answer24 representative is fully trained in all aspects of work-life and EAP delivery and has experience in intake and crisis management, clinical assessments, chemical dependency, trauma response, and other relevant interventions.
"Our goal is to be the one-stop work-life partner for EAP’s,” said Dean Debnam, CEO of Workplace Options. He continued, “We now have a simplified and complete solution at their disposal, eliminating the need to use multiple vendors for their EAP and work-life solution coverage."
"In addition, Advantage Answer24 provides a level of service integration currently not available in the after-hours market," explained Alan King, Workplace Options’ president and COO. "This product is not just an answering service; it seamlessly links the overnight operations of our service center to that of our EAP partners. Work-life inquiries are handled by trained work-life specialists and can be addressed immediately, not handed off the next day."
Finally, Advantage Answer24 can be combined with WPO’s suite of EAP products and services to include emindhealth’s provider networking solutions, HelpHorizon’s online counseling support and the case management system offered through our partnership with EAP Expert. These products can be easily integrated into an EAP or behavioral healthcare organization to provide comprehensive operations support.
About Workplace Options
Workplace Options helps employees balance their work, family and personal life in order to make their lives healthier, easier and more productive. The company's world-class employee support and work-life services provide information, resources, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues to stress management and wellness.
Drawing from an international network of credentialed providers and professionals, Workplace Options is the world's largest integrated employee support services and work-life provider. Service centers in Raleigh. N.C., London, Toronto and Dublin support more than 32 million employees in 20,000 organizations, across 170 countries. To learn more, visit www.workplaceoptions.com.
© 2012 Workplace Options, Inc. All rights reserved.
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