History

From around the corner to around the globe.

Great Beginnings

1982: Founded in Raleigh, N.C, as a provider of work-life consultancy services and training to U.S. corporations.

Growing Our Network

1997: Launched a new business model focusing exclusively on resource and referral solutions for EAP partners and third-party organizations. Workplace Options also began delivering wellness and global EAP services.

Expanding our Offering

2002: Introduced the Partnership Integration Model to the EAP industry, while also launching the employee wellbeing world’s first live-chat service, LiveConnect.

2005: Acquired Work-Life Benefits and assumed management of all U.S. operations, creating a strong, deep network of affordable work-life products and services.

Going Global and Breaking New Ground

2006: Expanded beyond the U.S. through the acquisition of UK-based Employee Advisory Resources, a leading provider of global employee wellbeing services

2007: Expanded to Ireland through the acquisition of EAP Solutions, opened a new Irish national headquarters in Clonskeagh, Dublin, and moved into our current global headquarters in Raleigh, N.C. This same year, Workplace Options officially became a 24/7 operation.

2010: Established a new Global Service Center to meet growing demand in Toronto, Canada, while also unveiling the industry’s first iPhone application, iFindCare.

2011: Created two new Service Centers in Virginia and a dedicated team to serve U.S. military members and their families through a specialty service.

2012: Launched a new Global Service Center in Singapore, strengthening our global presence.

2013: Established new Global Service Centers in Tokyo, Japan, and Lisbon, Portugal, while also creating a dedicated practice for certified wellness coaches to meet growing global demand.

2014: Further expanded our global footprint by establishing new Service Centers in Seattle, Washington, Bangalore, India, and Jakarta, Indonesia. This year also saw the official introduction of the industry’s first face-to-face counselling mobile application, iConnectYou.

2015: Introduced UCMS as the groundbreaking first case management system designed by the employee wellbeing industry for the employee wellbeing industry. We also established a new Global Service Center in Lille, France, strengthening our commitment to serving organizations across Europe.

2017: Continued global growth with the establishment of a Global Service Center in Dubai, United Arab Emirates, and moving into a new, larger national headquarters in Bangalore, India. We also acquired ICAS France and ICAS Belgium, assuming the operation of Service Centers in both countries as well as expanded capabilities to serve clients across Europe.

Expanding Our Vision

Today: Workplace Options is the world’s largest provider of integrated employee wellbeing services. Through a vast array of services, including work-life, wellness coaching, global EAP, domestic EAP support, critical incident response, and customized training programs, we serve more than 53 million employees across 78,000 organizations and 200+ countries and territories worldwide.

We are always innovating, working tirelessly to provide an impeccable and integrated service that helps employees around the globe solve their problems, becoming happier, healthier, and more productive along the way.