Advantage Answer 24 is an intake and referral service, which incorporates work-life solutions, crisis intervention, critical incident response and triage services for EAPs and behavioral healthcare providers nationwide. Used either as back-up staffing support or as the primary entry point to your service delivery system, Advantage Answer 24 can be seamlessly integrated into your existing service center operation.
Our Expert Telephone Staff
Advantage Answer 24 services are delivered by Master's level, credentialed clinicians who have met rigorous hiring standards, have completed an intensive training program, participate in required ongoing training and are supervised by a clinical management team. Our clinicians are experienced in intake and crisis management, clinical assessments, chemical dependency, trauma response, and other relevant interventions. Our experts don't just answer the telephone; they are fully trained in all aspects of work-life, employee and employer assistance programs.
Our Service Center
Our service center is a 25,000 square foot state-of-the-art inbound call facility with the capacity for 210 EAP/work-life professionals. We utilize a proprietary interface case management system and Avaya call switch capability to ensure the smooth operation of our call center technology. This technology allows us to link seamlessly to our other service centers located in London (UK), Dublin (Ireland), and Toronto (Canada). With four fully staffed centers, we can assure complete redundancy of our call center systems in case of a natural disaster or other emergency. We maintain 24/7 IT support of all of our systems.
Our Raleigh service center also houses our fully functional training center to provide ongoing training and professional development of our Master's level call center staff.
This product overview is intended for descriptive purposes only.
Please speak with your account manager or sales person for details.
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