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Call Center Support
To provide EAPs and behavioral health organizations with first-class call center support, Workplace Options offers Advantage Answer 24, an intake and referral service incorporating work-life resource and referral, crisis intervention, critical incident response and EAP triage services.
Regardless of whether the service is used for back-up or primary service center support, Advantage Answer 24 delivers impressive features:
24-hour live-answer intake and referral
Seamless integration
Three fully staffed call centers located in Raleigh, London and Dublin
Around-the-clock maintenance of all IT systems
Master’s-level, credentialed clinicians
Calls are answered via dedicated toll-free numbers, and to contribute to our seamless integration,
greetings are customizable. Staff members can also offer information about your particular company’s benefits. Comprehensive reports are collected for each call and are immediately available to you through protected electronic communication.
