24-hour, toll-free, telephonic support from a Registered Nurse who can provide medical information
It can be of great comfort knowing there is a resource available any time, any day to assist with medical questions and advice. Advantage Nurseline enables employees to ask a qualified Registered Nurse their questions about medical issues.
The Registered Nurse will assess the critical nature of the caller's medical needs.
Life-threatening emergency: Direct the patient either to call 911 or proceed to the nearest emergency facility.
Urgent but not life-threatening: Determine whether the patient should a contact physician.
Patient seeking general health information: Answer questions and provide pertinent information.
General Reasons for Calling Include:
Determine the need to seek medical care
Questions about medications, tests, or procedures
Information on the care of a new or chronic condition
Tips on more effective communication with healthcare providers
Questions about keeping fit
Audio Library
Included with the service is an audio library providing access to more than 400 pre-recorded messages on general health topics. Callers can learn about a condition or diagnosis and gain a better understanding of appropriate care, with the option to speak with a nurse to discuss any remaining questions.
This product overview is intended for descriptive purposes only.
Please speak with your account manager or sales person for details.
How the Service Works
Staffed by Registered Nurses with an average of 19 years of professional experience, Nurseline is available around-the-clock to provide medical advice and information.
After calling the toll-free access number, the caller will be routed to a Medical Service Representative (MSR).
The MSR will document the caller's issue and screen for emergencies.
If the call is identified as a potential emergency, the caller is advised to call 911 or proceed to the nearest emergency room.
Non-emergency calls are returned by a Registered Nurse qualified to address the issue.
The nurse will assist with any medical concerns, and when necessary, direct callers to a physician or medical facility
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