What We Offer > United States

Legal/Financial

 

Related links:

 

 

Contact   CONTACT US

By phone. By mail. By email.
> contact info

Video   WPO VIDEOS

Learn why WPO is the industry leader in work-life & employee support services from our most valuable resource – our people.
> watch videos





 

ID Recovery

Work-Life Back to previous page
Print Page  PRINT
ID Recovery

Educational materials and support from a specialist to learn how to recover and/or prevent identity theft

Identity theft is a serious and growing crime. Employees facing ID theft-related issues often spend countless hours in efforts to repair the damage that thieves have made of their good name and credit record. ID Recovery can help you minimize the impact on your workforce.

 

On average, identity theft costs its victims 60 hours and $1,000 to recover their identity and credit record. Since victims need to move quickly to resolve identity theft, it can have a significant impact on their ability to be present and productive at work.

 

Two Service Models Are Available

Integrated ID Recovery: Provides employees with a toll-free, telephonic, 30-minute consultation with a Certified Consumer Credit Counselor. In the consultation, our professional will work with employees to objectively assess their situation, create an action plan, and provide the knowledge and tools to implement that plan most effectively.

 

Enhanced ID Recovery: Provides employees with a renewed peace of mind. This is an employer-sponsored model where our identity recovery professionals take care of all the paperwork, negotiation and headaches. We are able to leverage our experience and knowledge of credit fraud to resolve identity theft issues in a matter of weeks rather than the six months it commonly takes individuals. With as little as 3 hours of your employees' time, Enhanced ID Recovery can completely restore a credit history that has been destroyed by identity theft.

 

ID Recovery is not a data security breach remedy. It must be purchased prior to a known problem.

 

Integrated ID Recovery is now embedded in Advantage Legal at no additional charge to our clients. Enhanced ID Recovery is an add-on product available to clients who, at a minimum, have Advantage Consultation and Web Complete.

 

 

This product overview is intended for descriptive purposes only.
Please speak with your account manager or sales person for details.

 

How the Service Works

 

Integrated ID Recovery:

  • Employees access the service through the toll-free number.

  • A consultant addresses the employee's concerns and explains the ID Recovery benefit.

  • The caller is warm-transferred to a Certified Consumer Credit Counselor for additional support.

  • The Consumer Credit Counselor helps the caller assess their risk level and identify steps to resolve potential identity theft.

  • The service provides appropriate educational materials.

 

Enhanced ID Recovery:

  • Callers are warm-transferred to a Credit Fraud Specialist for an assessment and restoration of their financial identity to its pre-theft status.