Case Study:
Dependent Care

LOCATION: Buffalo, NY
PROBLEM: Long-distance care giving responsibilities leading to decreased productivity at work.
SOLUTION: Dependent Care

The caller, a training manager at a financial services company in New York State, contacted our care consultant after he was advised by his mother’s assisted living facility in Pennsylvania that she could no longer reside there. His mother’s dementia had become severe and the facility was not equipped to manage her. She would need to be moved within two weeks. The caller was involved in a crucial project at his company, delivering training to his organization on new software, and couldn’t be spared during such a busy time. He was experiencing a great deal of stress due to this situation and was finding it difficult to concentrate.

Our care consultant, trained and experienced in elder crisis intervention, interviewed the caller about his mother’s needs. After learning that she no longer had family in Pennsylvania, They discussed the option of moving his mother to a facility closer to his home in New York. Our care consultant searched for facilities located within a 25-mile radius of his home that could accommodate his mother’s needs and included secure dementia units. The consultant also found a local geriatric care manager who could tour the facilities for this busy professional and make recommendations as to which was the most appropriate facility.

The caller visited two facilities and made his selection. During our customary follow-up call, he reported that his mother had made a good transition to the new facility and that our services had greatly relieved his stress. He said that we had saved him from missing a week or more of work to address this crisis and that the support provided to him by our care consultant and the geriatric care manager was invaluable. He reported that he would definitely utilize the services again if needed, and that he would urge his co-workers to do the same.

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