{"id":557,"date":"2021-11-16T13:24:13","date_gmt":"2021-11-16T17:24:13","guid":{"rendered":"https:\/\/newwebdev.wordpress-developer.us\/wpo\/?post_type=case_study&p=557"},"modified":"2022-02-24T04:49:49","modified_gmt":"2022-02-24T08:49:49","slug":"answer-24","status":"publish","type":"case_study","link":"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/","title":{"rendered":"Answer 24"},"content":{"rendered":"

A busy call center, which provides 24\/7 emotional support, partners with Workplace Options for assistance with overflow calls. When their call center hits maximum capacity, calls in their queue automatically roll over to Workplace Options clinicians, who provide live support on behalf of the client. To close the loop, case details are securely shared via Workplace Options\u2019 proprietary case management software.<\/p>\n","protected":false},"featured_media":6101,"template":"","categories":[183,224],"tags":[168],"topic":[],"solutions":[22],"region":[31,153,28,155,158,27,267,128],"class_list":["post-557","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","category-eap","category-employee-wellbeing","tag-covid-19","solutions-answer-24","region-belgium","region-china","region-france","region-india","region-mexico","region-portugal","region-uae","region-usa"],"acf":[],"yoast_head":"\nAnswer 24 - Workplace Options - France<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Answer 24\" \/>\n<meta property=\"og:description\" content=\"A busy call center, which provides 24\/7 emotional support, partners..\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/\" \/>\n<meta property=\"og:site_name\" content=\"Workplace Options - France\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/workplaceoptions\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-24T08:49:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.workplaceoptions.com\/fr\/wp-content\/uploads\/sites\/26\/2022\/01\/GettyImages-1026593952.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1199\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@WorkplaceOption\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/en\\\/case_study\\\/answer-24\\\/\",\"url\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/en\\\/case_study\\\/answer-24\\\/\",\"name\":\"Answer 24 - Workplace Options - France\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/en\\\/case_study\\\/answer-24\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/en\\\/case_study\\\/answer-24\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/wp-content\\\/uploads\\\/sites\\\/26\\\/2022\\\/01\\\/GettyImages-1026593952.jpg\",\"datePublished\":\"2021-11-16T17:24:13+00:00\",\"dateModified\":\"2022-02-24T08:49:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/en\\\/case_study\\\/answer-24\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/en\\\/case_study\\\/answer-24\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/en\\\/case_study\\\/answer-24\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/wp-content\\\/uploads\\\/sites\\\/26\\\/2022\\\/01\\\/GettyImages-1026593952.jpg\",\"contentUrl\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/wp-content\\\/uploads\\\/sites\\\/26\\\/2022\\\/01\\\/GettyImages-1026593952.jpg\",\"width\":1199,\"height\":800,\"caption\":\"Multiple exposure shot of a mature businesswoman using a digital tablet in a boardroom superimposed on a cityscape\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/en\\\/case_study\\\/answer-24\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Answer 24\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/\",\"name\":\"Workplace Options - France\",\"description\":\"We Offer Comprehensive Wellbeing Support For Your Organization\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/#organization\",\"name\":\"Workplace Options - France\",\"url\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/\",\"logo\":{\"@id\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/en\\\/case_study\\\/answer-24\\\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/en\\\/case_study\\\/answer-24\\\/#local-main-organization-logo\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/workplaceoptions\",\"https:\\\/\\\/x.com\\\/WorkplaceOption\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/workplace-options\\\/\"],\"telephone\":[],\"openingHoursSpecification\":[{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"09:00\",\"closes\":\"17:00\"}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/en\\\/case_study\\\/answer-24\\\/#local-main-organization-logo\",\"url\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/wp-content\\\/uploads\\\/sites\\\/26\\\/2022\\\/01\\\/WPO-logo-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.workplaceoptions.com\\\/fr\\\/wp-content\\\/uploads\\\/sites\\\/26\\\/2022\\\/01\\\/WPO-logo-1.svg\",\"width\":301,\"height\":79,\"caption\":\"Workplace Options - France\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Answer 24 - Workplace Options - France","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/","og_locale":"en_US","og_type":"article","og_title":"Answer 24","og_description":"A busy call center, which provides 24\/7 emotional support, partners..","og_url":"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/","og_site_name":"Workplace Options - France","article_publisher":"https:\/\/www.facebook.com\/workplaceoptions","article_modified_time":"2022-02-24T08:49:49+00:00","og_image":[{"width":1199,"height":800,"url":"https:\/\/www.workplaceoptions.com\/fr\/wp-content\/uploads\/sites\/26\/2022\/01\/GettyImages-1026593952.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@WorkplaceOption","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/","url":"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/","name":"Answer 24 - Workplace Options - France","isPartOf":{"@id":"https:\/\/www.workplaceoptions.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/#primaryimage"},"image":{"@id":"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/#primaryimage"},"thumbnailUrl":"https:\/\/www.workplaceoptions.com\/fr\/wp-content\/uploads\/sites\/26\/2022\/01\/GettyImages-1026593952.jpg","datePublished":"2021-11-16T17:24:13+00:00","dateModified":"2022-02-24T08:49:49+00:00","breadcrumb":{"@id":"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/#primaryimage","url":"https:\/\/www.workplaceoptions.com\/fr\/wp-content\/uploads\/sites\/26\/2022\/01\/GettyImages-1026593952.jpg","contentUrl":"https:\/\/www.workplaceoptions.com\/fr\/wp-content\/uploads\/sites\/26\/2022\/01\/GettyImages-1026593952.jpg","width":1199,"height":800,"caption":"Multiple exposure shot of a mature businesswoman using a digital tablet in a boardroom superimposed on a cityscape"},{"@type":"BreadcrumbList","@id":"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.workplaceoptions.com\/fr\/en\/"},{"@type":"ListItem","position":2,"name":"Answer 24"}]},{"@type":"WebSite","@id":"https:\/\/www.workplaceoptions.com\/fr\/#website","url":"https:\/\/www.workplaceoptions.com\/fr\/","name":"Workplace Options - France","description":"We Offer Comprehensive Wellbeing Support For Your Organization","publisher":{"@id":"https:\/\/www.workplaceoptions.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.workplaceoptions.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Organization","Place"],"@id":"https:\/\/www.workplaceoptions.com\/fr\/#organization","name":"Workplace Options - France","url":"https:\/\/www.workplaceoptions.com\/fr\/","logo":{"@id":"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/#local-main-organization-logo"},"image":{"@id":"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/#local-main-organization-logo"},"sameAs":["https:\/\/www.facebook.com\/workplaceoptions","https:\/\/x.com\/WorkplaceOption","https:\/\/www.linkedin.com\/company\/workplace-options\/"],"telephone":[],"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"09:00","closes":"17:00"}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.workplaceoptions.com\/fr\/en\/case_study\/answer-24\/#local-main-organization-logo","url":"https:\/\/www.workplaceoptions.com\/fr\/wp-content\/uploads\/sites\/26\/2022\/01\/WPO-logo-1.svg","contentUrl":"https:\/\/www.workplaceoptions.com\/fr\/wp-content\/uploads\/sites\/26\/2022\/01\/WPO-logo-1.svg","width":301,"height":79,"caption":"Workplace Options - France"}]}},"_links":{"self":[{"href":"https:\/\/www.workplaceoptions.com\/fr\/en\/wp-json\/wp\/v2\/case_study\/557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.workplaceoptions.com\/fr\/en\/wp-json\/wp\/v2\/case_study"}],"about":[{"href":"https:\/\/www.workplaceoptions.com\/fr\/en\/wp-json\/wp\/v2\/types\/case_study"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.workplaceoptions.com\/fr\/en\/wp-json\/wp\/v2\/media\/6101"}],"wp:attachment":[{"href":"https:\/\/www.workplaceoptions.com\/fr\/en\/wp-json\/wp\/v2\/media?parent=557"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.workplaceoptions.com\/fr\/en\/wp-json\/wp\/v2\/categories?post=557"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.workplaceoptions.com\/fr\/en\/wp-json\/wp\/v2\/tags?post=557"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.workplaceoptions.com\/fr\/en\/wp-json\/wp\/v2\/topic?post=557"},{"taxonomy":"solutions","embeddable":true,"href":"https:\/\/www.workplaceoptions.com\/fr\/en\/wp-json\/wp\/v2\/solutions?post=557"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/www.workplaceoptions.com\/fr\/en\/wp-json\/wp\/v2\/region?post=557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}