Proactive, Text-based Employee Support Taking off Globally

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Jon Weiner

800.699.8011 x 71724

Micro-Solutions Brings Proactive SMS-based Support to Global Employees

Text-based product introduces “push” concept to employee well-being

Raleigh, N.C. (May 29, 2015) – Typical employee well-being programs are built as reactive services. They rely on employees in need to initiate first contact by picking up the phone, logging onto a website, or seeking out the service through another mode of communication.

This is a great model for employees who have a few minutes of flexibility in their day, but there are lots of people at work in the world who don’t have that luxury. That’s why Workplace Options, the world’s leading integrated employee well-being provider, created Micro-Solutions, a SMS-based product that makes employee well-being accessible to employees in almost any workplace setting.

Micro-Solutions is a proactive product that delivers emotional and practical support to employees via SMS text messages. Employees don’t have to remember a phone number, have internet access, or find a private space to have a conversation. They receive a message with helpful information about a relevant topic, and they have the option of responding to that message to connect with more personalized assistance.

“Essentially, what we’re doing with Micro-Solutions is taking the traditional model of employee support and flipping it on its head,” said Elena Fanjul-Debnam, Business Development Officer with Workplace Options. “Millions of employees don’t sit at desks and can’t step away from their post to seek out basic assistance that could make them happier, healthier, and more productive. We wanted to create a means of delivering support directly to anyone who could possibly need it – and we did it in a way that’s efficient, effective, and economical.”

Here is how Micro-Solutions works:

  • Employers identify the relevant employee population
  • 2-4 automated SMS messages are sent to all identified employees each month
  • Each message is a short, simple, helpful communication on topics ranging from relevant health-related matters (pregnancy, virus protection, etc.) to work-life support (financial assistance, self-defense, etc.).
  • Employees interested in learning more can respond with a simple one-word reply
  • Relevant follow-up information is delivered to interested individuals, who have the option of seeking additional support as the communication continues.

“The value of this approach to the employer is three-fold,” said Alan King, President of Workplace Options. “First, employers can now provide proactive support to employees in any setting, even high-stress, very constrictive settings like those found on a factory floor. Second, it opens a line of communication with employees who may not have much contact with management. This can help identify workplace trends that employers might otherwise have no idea about. And third, it protects employers from certain liability and negligence claims because they are literally putting well-being information directly into the hands of their employees.”

Every month, Workplace Options generates full reports for each client using Micro-Solutions. These reports track usage rates, response rates, and outcomes over time that demonstrate the tangible results of the program.

“This is really a very basic solution to a very big problem,” said Fanjul-Debnam. “Through this product, we’re delivering customizable support to employee populations that can’t be reached through traditional EAP and Well-being programs. And we’re doing it in a way that’s far more cost effective than anything else on the market.”

Micro-Solutions is currently available to clients across North America, Europe, and Asia. For more information, click here [link to the contact us page] to submit a request. The team will follow-up with you directly.

About Workplace Options

Workplace Options helps employees balance their work, family and personal needs to become healthier, happier and more productive people and professionals. The company’s physical, emotional, and practical employee well-being services provide information, resources, referrals and consultation on a variety of issues ranging from dependent care and stress management to clinical services and wellness coaching.

Workplace Options is the world’s largest integrated employee support services and work-life provider. Global service centers in North Carolina, Virginia, Washington, Canada, Singapore, Indonesia, India, Japan, Ireland, Portugal and the United Kingdom support more than 48 million employees in over 56,000 organizations across 200 countries and territories. To learn more, visit