PATHWAYS

Extended clinical support through face-to-face, telephone or video counseling.

Pathways provides covered individuals with support for issues that are unlikely to be satisfactorily addressed during short-term, solution-focused counseling.  Pathways offers “no limit” to the number of clinical sessions, and interventions being case managed to completion or external referral within one calendar year. This service is targeted towards members where a significant number of sessions are likely to be required.

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Case Study:
EAP Support

A couple called Workplace Options from their home in London. They were worried about their 15-year-old daughter. They were concerned that she may be experimenting with drugs and alcohol. One of our counselors spoke with the parents about typical communication problems that occur between parents and teenagers.