Make your business more effective with better efficiency for counselors and consultants
Unified Case Management System (UCMS) is the only case management platform designed by the employee wellbeing industry, specifically for EAPs. It’s also the only case management system in operation created by the people who use it. Through a design backed by 36 years of industry experience, UCMS was created with the end user in mind.
This technology enables faster, smoother, and more seamless comprehensive case management from intake to close. An interactive dashboard gives access to a macro-view of what’s happening across the system, with managers having the ability to evaluate process, reassign cases, and optimize performance in real time.
UCMS allows different clients to have specific workflows set up for each, including customizable fields and best-in-class branching logic. This goes hand-in-hand with the products and services hub, which offers instant access to the services available to a given customer based on company affiliation.
Additionally, UCMS can generate customized reports through an integrated, interactive, client-facing tool called FOCUS, or export raw data for you to use with your own reporting interface.