How Workplace Options Helps EAPs

At Workplace Options, we have a long history of partnering with US EAPs to bolster their service offerings and help them provide more wellbeing programs to their clients by using our emotional, practical and physical support products.

Our team of clinicians, consultants, counselors, coaches and wellbeing professionals is there to help with services that EAPs can use to augment their programs, or fill in gaps in their service areas.

What makes us special, and how does it help us to better serve EAPs?

Innovation and Technology

Workplace Options is dedicated to developing new technologies and innovating new programs and modalities to serve today’s workforce. We constantly pursue new ways to increase both the ease of utilizing services, and the positive effects that individuals will experience as a result. Some examples include:

  • Aware – our original mindfulness-based stress reduction program to improve wellbeing, focus and engagement through individualized coaching
  • Virtual Group Counseling – Telephonic based group counseling led by clinicians
  • Be Well at Work- a coach-led model for employee wellbeing
  • iConnectYou – our versatile mobile app allowing instant employee wellbeing support by phone, video, SMS or IM

Global Presence & Investments

As the world’s largest independent provider of integrated employee support solutions, we have capabilities to help deliver services to individuals whenever they need them, virtually anywhere in the world.

Our service centers provide redundant coverage in the case of a natural disaster or other disruptive events so the organizations and individuals we serve get continued support.

With local language answer in more than 70 countries, and promotional materials available in any language, we provide a truly global solution for employee wellbeing.

Our member website is available in 27 language variants, and we work with 35 local service delivery partners and a global network of more than 78,000 affiliate providers around the world to help provide seamless solutions for individuals seeking service.  A local, regional or national EAP provider in the US is able to compete for international and global clients by partnering with Workplace Options and benefiting from our worldwide capabilities. 

Quality

When an EAP incorporates products and services from Workplace Options, they can be confident that they are getting high quality. Our team is well credentialed, highly skilled and focused on the individuals whom they serve.  We have a unique staff-proficiency program where our team continues to develop knowledge, leadership and overall excellence to provide outstanding service.

We train our team in “The Power of a Good Conversation.” This is a quality initiative that highlights our commitment to prioritizing individuals needs and wellbeing above all else.

Respondents to our satisfaction survey report that more than 98% felt we cared about them and their request, and that we helped them.

We are ISO 9001 and ISO 27001 certified, as evidence of our commitment to customer focus, quality management, information and data security and delivering consistent and exceptional service.

 Cultural Relevance

When using our strong worldwide capabilities, EAPs can also benefit from the diverse cultural knowledge we have gained.  Our global services team is dedicated to understanding cultural nuances that are relevant to our client populations around the world.

Wherever an individual needs our help we work to ensure that empathic support is provided, with country-specific information and an approach that is mindful of culture.

Workplace Options values diversity and encourages it within our team to help us better understand the diverse populations we serve, and provide unmatched service.

Contact Us: If you have any questions about how Workplace Options can help your organization, please reach out to us at service@workplaceoptions.com, +1.800.699.8011 or use our easy contact form.