Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counsellor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, use

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

Rapid Response Critical Incident

Crisis counsellors provide support to management and can be deployed on-site or offer virtual support following a disruptive event at the workplace or traumatic events affecting the workplace

Solution Features

Whether it’s unexpected like a workplace accident or employee death, or an anticipated event like an organisational restructuring, employees need a way to cope and move forward. Rapid Response, which can be operational quickly, provides employees access to experienced counsellors in the wake of a traumatic event.

Rapid Response Critical Incident (RRCI):

-Customised, on-site counselling (one-on-one, small group, family sessions) with experienced trauma counsellors

-On-going practical support including follow-up sessions, community referrals, and tip sheets

-In-the-moment support for managers; when applicable, includes pre- and post-incident planning, briefings, and reports

-Dedicated Incident Manager for quality assurance from start to finish

Rapid Response Hotline Telephonic support:

– In-the-moment, toll-free telephonic (phone and SMS text) and e-mail support with experienced counsellors

– 24/7 access from virtually any location

– Structured telephonic and face-to-face counselling

– Timely referrals to local resources to assist with individuals’ practical needs

– 30-day blocks of services available for purchase

Assisting employers in difficult situations:

– Helps promote staff resilience and minimise workplace disruptions

– Includes use reporting

– Designed to be temporary and scalable

– Support can be customised to best address a given situation and organisational needs

– Service delivery models are also available specifically for EAPs

Wellbeing Case Studies

Case Study

Wellbeing Ambassador Programme

The Wellbeing Ambassador Programme is part of an organisation’s strategic direction to create a safe and psychologically healthy workplace. The programme is a multi-pronged approach that includes three elements: wellbeing assessment, training of Managers, and training and support of Ambassadors. Workplace Options’ Wellbeing Ambassador Programme…
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Case Study

A Comprehensive Needs Assessment

SITUATION A multinational corporation that was preparing to implement a global wellbeing programme reached out to the Consulting Practice team to analyse member needs and community assets for its global workforce of 10,000 employees located across 80 work sites, including remote field locations. ACTION The…
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Case Study

Expanding a Parental Leave Programme to Eight Global Locations

SITUATION A large multinational company engaged the consulting team to expand its parent leave programme to eight locations worldwide. ACTION The Consulting team organised stakeholder committees to assist in aligning the programme with local practices and regulatory requirements for each location. They also worked with…
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Case Study

Assessing Employee Wellbeing in a Remote and Rigorous Work Environment

Workplace Options (WPO) was engaged to assist a construction company in assessing the needs of workers in a challenging and extremely remote environment. Employing 1000+ workers for a 5-year period, the client was awarded a large-scale construction project located in the Yamal Peninsula of Russia…
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Case Study

Supporting a global restructuring

Workplace Options (WPO) received a request from a multinational company undergoing a global restructuring at 14 locations spanning nine countries. Evidence indicates that organisational changes involving restructuring cause stress, anxiety, and trigger multiple emotional issues. SITUATION Knowing that restructuring leads to broad-scope workplace disruption, the…
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* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

  • Organisational Effectiveness

The Wellbeing Ambassador Programme is part of an organisation’s strategic..

1 December 2022
  • Organisational Effectiveness

SITUATION A multinational corporation that was preparing to implement a..

30 November 2022

SITUATION A large multinational company engaged the consulting team to..

30 November 2022

Workplace Options (WPO) was engaged to assist a construction company..

14 June 2022
  • Organisational Effectiveness

Workplace Options (WPO) received a request from a multinational company..

14 June 2022

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