Members

Customer Hub

Local Service Partners

Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

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At A Glance

Mexico

Coping with the Loss of a Spouse

Individual Effectiveness

Enhanced Solutions

Pathways

  • Well at Work
Extended clinical support through face-to-face, telephone or video counseling

A recent widow called seeking help dealing with the unexpected loss of her husband.

She shared that she was overwhelmed by loneliness and sadness, especially during the weekends. She cried often and had been avoiding activities she had once enjoyed.

The woman received ongoing face-to-face sessions with her counselor, where they worked through the stages of grief at her pace. The woman began showing signs of improvement and was able to work on an action plan to rejoin activities that had once brought her happiness.

At her final session, she shared how thankful she was for the support she had received, mentioning how helpful the counselor had been in encouraging her to get involved in activities again.

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We generate insights for HR and wellness leaders about best practices.

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