Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilization

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

At A Glance


Dealing with Workplace Stress

Emotional Support

Core Employee Assistance Program


  • Mental Health
Short-term, solution-focused sessions delivered by phone, in person, or by online video

Health care workers around the world have been on the frontline fighting COVID-19. Given the growing number of coronavirus patients, it is critical that members of the health care industry remain physically and emotionally healthy. 

A health care worker called the service feeling very stressed over her job situation. She shared that her responsibilities temporarily changed, which would put her in closer contact with patients hospitalized with COVID-19. In addition to feeling resentful, she said she also felt unsupported by her supervisor. 

The counselor engaged the woman in a conversation about her available options, which included declining the work or moving forward with the assignment. They also discussed the precautions she could take to protect herself from exposure. 

By the end of the call, the woman shared her decision to move forward with the assignment and to share with her supervisor the type of support she needed in a new position. She stated that she felt better after the conversation and had a new perspective on her situation. 

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