Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counsellor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access Reporting with case trends, disruptive issues, use

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

The impact of short-term counselling on wellness

The Outcomes Rating Scale (ORS) validates significant clinical improvements in wellbeing

The emotional support provided by Global Employee assistance programmes is almost exclusively short-term and solution-focused. However, longer-term counselling interventions are being introduced in a competitive marketplace. Until now there has been a shortage of published research into the effectiveness of such interventions using large populations of EAP cases.


This study aims to examine the effectiveness of counselling in the short-term model adopted by the Employee Assistance industry. In particular, this study focuses on the effectiveness of the short-term counselling model by users of the Workplace Options (WPO) employee assistance programme. These users are referred to Masters-level counsellors who then deliver in-person face-to-face, structured telephonic, or structured video counselling sessions.

Download the Booklet

Download the Booklet

Frontline workers are critical to an organisation's success. They are the people who serve its customers, make its intended culture and image real and do the necessary work that keeps the organisation running. When stress causes frontline workers to underperform, present a disinterested or unhappy face to customers, take time off from work or leave their jobs, the organisation suffers.

  • 10 July 2024

With six years of participant data, a personalised six-session mindfulness programme– provided as part of a global employee assistance programme (EAP) – shows significant benefits in reducing employee stress and improving focus and sleep quality. Those positive benefits continued to improve in the six months following completion of the programme.

  • 27 February 2024

Mental health is critical to human health and wellbeing, yet mental health problems are more likely to go undiagnosed and untreated than physical health problems. With the pandemic, international conflict, increased financial stress from inflation, and concerns about food and fuel shortages, mental health is being challenged in new ways.

  • 15 September 2023

Organisational risk management has broad applications, from mitigating financial risk to recognising and managing risks in safety, quality, health, legal liability, and the organization's impact on the environment. Risks to and from an organisation's employees fall within the scope of risk management, typically with a focus on reducing the risk of accidents, injuries, or illness and putting controls in place to prevent employee theft or fraud. Workplace safety, for example, is commonly seen as part of risk management, and that concern extends to aspects of employee health, such as fatigue, that can impact accidents and error rates.

  • 11 September 2023

The concept of burnout is complex and the employer’s duty of care responsibility to assess and mitigate foreseeable risk is often misunderstood, even by well-meaning responsible employers. The purpose of this paper is to provide some general guidance for employers—and in particular HR practitioners—in meeting their baseline duty of care obligations to worker burnout regardless of the sector in which they operate. The author, Lisbeth Claus, is a Professor Emerita of Management and Global Human Resources at the Atkinson Graduate School of Management of Willamette University.

  • 21 June 2023