Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counsellor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access Reporting with case trends, disruptive issues, use

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

The Value of a Global Employee Support Programme

The Value of a Global Employee Support Programme

The study measured 24,000 participants over a three-month period and was focused on employee mental health issues. The findings are part of an initiative that WPO plans to share quarterly to identify global workplace wellbeing trends.

Key Challenges Facing Employees Worldwide

Depression is the main cause of disability worldwide. In Europe, an estimated one out of every 10 employees takes time off from work each year due to depression. In the US, depression is the reason for 200 million missed days of work each year, at a cost of $31 billion in revenue.

• 6 in 10 workers in major global economies are experiencing increased workplace stress; China (86%) experienced the highest rise in workplace stress.

• Nigeria, South Africa, El Salvador, Mongolia, Guatemala, Colombia, Pakistan, Jamaica, Macedonia, and Bolivia top a list of most stressed-out countries.

• 90% of respondents to an academic survey of workplace mental health conditions in Hong Kong said they need better support at work

• Studies suggest that 50% – 60% of all lost working days in Europe can be attributed to work-related stress and psychosocial risks.

Download the Booklet

Download the Booklet

Frontline workers are critical to an organisation's success. They are the people who serve its customers, make its intended culture and image real and do the necessary work that keeps the organisation running. When stress causes frontline workers to underperform, present a disinterested or unhappy face to customers, take time off from work or leave their jobs, the organisation suffers.

  • 10 July 2024

With six years of participant data, a personalised six-session mindfulness programme– provided as part of a global employee assistance programme (EAP) – shows significant benefits in reducing employee stress and improving focus and sleep quality. Those positive benefits continued to improve in the six months following completion of the programme.

  • 27 February 2024

Mental health is critical to human health and wellbeing, yet mental health problems are more likely to go undiagnosed and untreated than physical health problems. With the pandemic, international conflict, increased financial stress from inflation, and concerns about food and fuel shortages, mental health is being challenged in new ways.

  • 15 September 2023

Organisational risk management has broad applications, from mitigating financial risk to recognising and managing risks in safety, quality, health, legal liability, and the organization's impact on the environment. Risks to and from an organisation's employees fall within the scope of risk management, typically with a focus on reducing the risk of accidents, injuries, or illness and putting controls in place to prevent employee theft or fraud. Workplace safety, for example, is commonly seen as part of risk management, and that concern extends to aspects of employee health, such as fatigue, that can impact accidents and error rates.

  • 11 September 2023

The concept of burnout is complex and the employer’s duty of care responsibility to assess and mitigate foreseeable risk is often misunderstood, even by well-meaning responsible employers. The purpose of this paper is to provide some general guidance for employers—and in particular HR practitioners—in meeting their baseline duty of care obligations to worker burnout regardless of the sector in which they operate. The author, Lisbeth Claus, is a Professor Emerita of Management and Global Human Resources at the Atkinson Graduate School of Management of Willamette University.

  • 21 June 2023