Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counsellor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access Reporting with case trends, disruptive issues, use

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

Digital Strategy

OUR DIGITAL TECHNOLOGY STRATEGY

While the delivery of employee wellbeing services is a profoundly human endeavour – people with expertise and compassion helping other people – leveraging innovative technology that is flexible, reliable, and accessible is key to delivering the greatest benefit to employers and members.

Employee wellbeing services

While the delivery of employee wellbeing services is a profoundly human endeavour – people with expertise and compassion helping other people – leveraging innovative technology that is flexible, reliable, and accessible is key to delivering the greatest benefit to employers and members. People are at the heart of what we do. We understand the power of technology and how to harness it to engage and empower individuals to access the care they need when they need it. Our digital technology strategy does just that. It is designed to provide a meaningful and positive experience for each member we serve throughout their wellbeing journey. Precision reporting through our all-inclusive customer hub delivers valuable insights and reports that are unique to each employer helping to maximise their investment.

Download the Booklet

Download the Booklet

Frontline workers are critical to an organisation's success. They are the people who serve its customers, make its intended culture and image real and do the necessary work that keeps the organisation running. When stress causes frontline workers to underperform, present a disinterested or unhappy face to customers, take time off from work or leave their jobs, the organisation suffers.

  • 10 July 2024

With six years of participant data, a personalised six-session mindfulness programme– provided as part of a global employee assistance programme (EAP) – shows significant benefits in reducing employee stress and improving focus and sleep quality. Those positive benefits continued to improve in the six months following completion of the programme.

  • 27 February 2024

Mental health is critical to human health and wellbeing, yet mental health problems are more likely to go undiagnosed and untreated than physical health problems. With the pandemic, international conflict, increased financial stress from inflation, and concerns about food and fuel shortages, mental health is being challenged in new ways.

  • 15 September 2023

Organisational risk management has broad applications, from mitigating financial risk to recognising and managing risks in safety, quality, health, legal liability, and the organization's impact on the environment. Risks to and from an organisation's employees fall within the scope of risk management, typically with a focus on reducing the risk of accidents, injuries, or illness and putting controls in place to prevent employee theft or fraud. Workplace safety, for example, is commonly seen as part of risk management, and that concern extends to aspects of employee health, such as fatigue, that can impact accidents and error rates.

  • 11 September 2023

The concept of burnout is complex and the employer’s duty of care responsibility to assess and mitigate foreseeable risk is often misunderstood, even by well-meaning responsible employers. The purpose of this paper is to provide some general guidance for employers—and in particular HR practitioners—in meeting their baseline duty of care obligations to worker burnout regardless of the sector in which they operate. The author, Lisbeth Claus, is a Professor Emerita of Management and Global Human Resources at the Atkinson Graduate School of Management of Willamette University.

  • 21 June 2023