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Wellbeing Program

A Real-Time EAP: Removing Time As a Barrier to Accessing Support

13 February 2025
8 months

00:00

James Callender, Director of Business Solutions ANZ (WPO)

James Callender is a leading partnership strategist, creating domestic and global enterprise value for over 12 years. As Business Solutions Director ANZ at Workplace Options James establishes global mental wellbeing programs that seek to remove time and language as barriers to accessing support.

Katie Milne, Service Centre Director ANZ (WPO)

Katie Milne has been working in the EAP industry for over 5 years and has worked in a variety of roles from service delivery to sales and account management. She studied a Bachelor of Psychological Science and MBA and enjoys working with the global network and partnerships of WPO to ensure optimal service delivery for those in need.

James Callendar and Katie Milne from Workplace Options Australia discuss how real-time Employee Assistance Programs are a game-changer for workplace wellbeing.

A real-time EAP gives employees the ability to get support wherever and whenever they need it. This is especially important in stressful or crisis situations, where in-the-moment support can make a difference for both the employee and the organisation’s productivity. Immediate intervention also helps employees resolve the issue at hand before it escalates further. Eliminating time as a barrier focuses on proactive care rather than reactive measures and fosters a culture within the organisation where seeking support is normalised and encouraged.

Workplace Options helps employees balance their work, family, and personal needs to become healthier, happier, and more productive, both personally and professionally. The company’s world-class employee support, effectiveness, and wellbeing services provide information, resources, referrals, and consultation on a variety of issues ranging from dependent care and stress management to clinical services and wellness programs. Contact us to learn more.

This content is intended for general information only. It does not provide specific direction, advice, or recommendations. You may wish to contact an appropriate professional for questions concerning your particular situation.