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Emotional Intelligence

Special Learning Series: Discovering the World of Emotional Intelligence

7 December 2024
11 months

00:00

James Callender, Director of Business Solutions ANZ (WPO)

James Callender is a leading partnership strategist, creating domestic and global enterprise value for over 12 years. As Business Solutions Director ANZ at Workplace Options James establishes global mental wellbeing programs that seek to remove time and language as barriers to accessing support.

Walter Carter, Global Learning Solutions Trainer (WPO)

Walter is a multi-ethnic American with Polish and African-American heritage and grew up in New York City but his love of travel has led him to live in Tanzania, The Netherlands, and since meeting his Australian partner, he now calls Melbourne, Australia home.

He uses a collaborative and holistic approach with clients for individual, couples, family and group sessions. He works with a diverse range of clients including those with a multicultural background, adolescents, and the LGBTQI+ community.

He is passionate about working with clients to develop skills and tools to create sustainable self-empowerment and fulfilment within their lives.

He works with clients experiencing ADHD, bipolar, anxiety, depression, OCD, trauma, PTSD, sexual dysfunction, relationship issues and eating disorders. His therapeutic modalities include Cognitive Behavioural Therapy (CBT), Dialectic Behavioural Therapy (DBT), Internal Family Systems (IFS), Adlerian, Humanistic, Motivational Interviewing (MI), Gestalt, psychodynamic and family systems theory.

He completed a Master’s degree in Clinical Mental Health Counselling at the University of Iowa, located in Iowa City, Iowa (USA) and an MBA from the University of New Haven, located in New Haven, Connecticut (USA). He is registered with the Australian Counselling Association (ACA) as a level 4 therapist. He is also a Licensed Professional Counselor (LPC) in Colorado (USA).

In this episode of WPO’s Special Learning Series, host James Callender, Director of Business Solutions ANZ, speaks with Walter Carter, Global Learning Solutions Trainer, about how emotional intelligence can strengthen workplace relationships—minimizing conflict, fostering open communication, and promoting a greater sense of belonging—and how individuals can cultivate it.

In today’s interconnected world of work, effective communication, collaboration, and relationship-building are more important than ever. Championing these aims requires a repertoire of soft skills—empathy, patience, self-awareness, and above all, emotional intelligence.

Emotional intelligence (EQ), defined as the ability to recognize, understand, manage, and influence emotions in oneself and in others, is an essential component of healthy human development, and plays a key role in fostering positive and transformative interactions at work. When leaders and employees alike demonstrate high emotional intelligence, it paves the way for deeper connections, strengthened collaboration, and enhanced creativity and innovation.

Listen now to learn more about the transformative power of emotional intelligence.

Workplace Options helps employees balance their work, family, and personal needs to become healthier, happier, and more productive, both personally and professionally. The company’s world-class employee support, effectiveness, and wellbeing services provide information, resources, referrals, and consultation on a variety of issues ranging from dependent care and stress management to clinical services and wellness programs. Contact us to learn more.

This content is intended for general information only. It does not provide specific direction, advice, or recommendations. You may wish to contact an appropriate professional for questions concerning your particular situation.