Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counsellor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access Reporting with case trends, disruptive issues, use

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

At A Glance


Heavy Workload and Job Anxiety

Emotional Support

Core Employee Assistance Programme

In My Hands

  • Technology
Individuals can access self-help that moves at their pace

A 42-year-old married woman living with her spouse and four children, called in stating that she had been feeling very stressed at work and that she had been getting increasingly anxious.

She shared that she worked for a local government organisation and that her workload was quite unbearable. She stated that she had spoken to her supervisor and that she had been directed to her EAP, although she had recognised for herself that there had been a problem with stress at work for the last 12 months. Changes at work over the past 3 years had led to significant numbers of staff leaving her organisation, and those left behind, including herself, were having to take on an additional workload.

After talking with the intake counsellor, she set a goal to register for the cCBT programme to reduce her level of stress and anxiety at work and to enable her to better manage her heavy workload. Following her registration with the cCBT programme. She shared with her case manager that she was logging in each week and doing the exercises. She reported that she was feeling better within herself and that the programme was really helping.

She improved her functioning in her weekly outcome ratings, improving by 50% compared to when she began the course. She felt that she was better able to deal with her stress and organise herself to keep up with the high demands of her job.

Engage and Educate

We generate insights for HR and Wellbeing leaders on best practices.