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  • Employee Wellbeing
  • 29 April 2024
  • 5 min

Innovative Industry Leaders Workplace Options and AI-Media Join Forces to Improve Employee Wellbeing Around the World

Jennifer Dart

  • +61-1800953601

Workplace Options (WPO), a leading provider of holistic health support for more than 79 million people across 200 countries and territories, will serve the emotional, physical, and practical needs for employees of AI-Media, the world’s leading captioning technology provider with more than 500 employees situated across six office locations in the US, UK, Canada, and Australia. Headquartered in Sydney, the company required a workplace wellbeing solution that could successfully support their employees on a global scale.

“Employee burnout, presenteeism, and absenteeism are common and critical concerns for companies around the world,” said Alan King, President, and CEO of WPO. “The decision-makers at AI-Media understand how employees’ performances are influenced by psychosocial factors within the organization, and why they must prioritize and provide proactive wellbeing strategies for their people. Mental health, just like physical health, impacts everyone, every day, and everywhere – across countries, cultures, and communities. Improving access to quality care is truly a borderless issue.”

WPO’s in-the-moment, human-centric approach to supporting a person’s holistic health is becoming rarer in the industry. The organization applies the “power of a good conversation” when helping an individual get to the “heart” of an issue. When a person connects to WPO’s services, they immediately talk to a qualified, empathetic clinician who speaks their local language and understands cultural nuances.

“As we are a global company, it was very important to us that our EAP (Employee Assistance Program) provider could effectively support our employees outside of Australia,” said Irene Yanga, People Engagement Operations Partner at AI-Media. “The local and in-country support offered by WPO was a big consideration in our decision to switch to them as this addressed the biggest issue we faced at the time. Now, our employees are happier knowing that they can reach out to mental health professionals in their own country with whom they can better relate, and in the same time zone, which makes contact so much easier. Our experience with them has been very positive, not just with the services provided to our staff, but also with the day-to-day administrative and account management support.”

As the largest independent provider for customized and localized wellbeing services, WPO has deep insight on global psychological safety, derived from data via the human-to-human counseling of its clinical team. WPO recently released a study conducted in nine countries: Australia, Canada, China, France, Germany, India, Mexico, UK, and US. The findings comprise the “WPO Psychological Safety Study: Global Context for Organizational Success,” a website and multimedia content hub that presents information on how psychological safety affects employees in different countries.

The “WPO Psychological Safety Study: Global Context for Organizational Success” can be accessed here: Psychological Safety.

About Workplace Options (WPO)

Founded in 1982, Workplace Options (WPO) is the largest independent provider of holistic wellbeing solutions. Through customized programs, and a comprehensive global network of credentialed providers and professionals, WPO supports individuals to become healthier, happier, and more productive both personally and professionally. Trusted by 56 percent of Fortune 500 companies, WPO delivers high-quality care digitally and in-person to more than 79 million people across 116,000 organizations in more than 200 countries and territories.

About AI-Media

AI-Media is a global organization that helps many of the world’s leading brands caption their TV broadcasts, live streams, events, virtual meetings, and more. The team is spread across the globe, with more than 500 employees situated across six office locations in the US, UK, Canada, and Australia. AI-Media technology delivers more than 7 million minutes of captioning, transcription, and translation for live and recorded media content, online events, and web streams every month.

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