Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counsellor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, use

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

UCMS

The Unified Case Management System (UCMS) has an intuitive, user-friendly design that creates efficiencies in service delivery

Built to enhance quality

Custom tasks, workflows, and branching logic questionnaires guide users for accuracy and consistency in gathering information and delivering services

A full list of services available to each caller will display, based on company affiliation, for easy,
comprehensive referrals

Each user’s dashboard helps organise tasks and cases with easy-to-use filters to help them prioritise work

Equipped to improve efficiency

Automated questionnaires at case creation help gather all the needed intake information and nothing else

Custom form templates can be created to autogenerate commonly used information and facilitate communication

Email and automated message options are available directly from the system with no need to switch platforms

Adapts to help your business grow

Customise case types, services, and presenting issues to accommodate your business needs

Reporting tool gives management actionable data to assess progress, guide strategy, and help with forecasting

Quickly and easily add new cases to your database

Wellbeing Case Studies

Case Study

Wellbeing Ambassador Programme

The Wellbeing Ambassador Programme is part of an organisation’s strategic direction to create a safe and psychologically healthy workplace. The programme is a multi-pronged approach that includes three elements: wellbeing assessment, training of Managers, and training and support of Ambassadors. Workplace Options’ Wellbeing Ambassador Programme…
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Case Study

A Comprehensive Needs Assessment

SITUATION A multinational corporation that was preparing to implement a global wellbeing programme reached out to the Consulting Practice team to analyse member needs and community assets for its global workforce of 10,000 employees located across 80 work sites, including remote field locations. ACTION The…
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Case Study

Expanding a Parental Leave Programme to Eight Global Locations

SITUATION A large multinational company engaged the consulting team to expand its parent leave programme to eight locations worldwide. ACTION The Consulting team organised stakeholder committees to assist in aligning the programme with local practices and regulatory requirements for each location. They also worked with…
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Case Study

Assessing Employee Wellbeing in a Remote and Rigorous Work Environment

Workplace Options (WPO) was engaged to assist a construction company in assessing the needs of workers in a challenging and extremely remote environment. Employing 1000+ workers for a 5-year period, the client was awarded a large-scale construction project located in the Yamal Peninsula of Russia…
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Case Study

Supporting a global restructuring

Workplace Options (WPO) received a request from a multinational company undergoing a global restructuring at 14 locations spanning nine countries. Evidence indicates that organisational changes involving restructuring cause stress, anxiety, and trigger multiple emotional issues. SITUATION Knowing that restructuring leads to broad-scope workplace disruption, the…
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* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

  • Organisational Effectiveness

The Wellbeing Ambassador Programme is part of an organisation’s strategic..

1 December 2022
  • Organisational Effectiveness

SITUATION A multinational corporation that was preparing to implement a..

30 November 2022

SITUATION A large multinational company engaged the consulting team to..

30 November 2022

Workplace Options (WPO) was engaged to assist a construction company..

14 June 2022
  • Organisational Effectiveness

Workplace Options (WPO) received a request from a multinational company..

14 June 2022

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