Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

At A Glance


Dealing with a Traumatic Event

Individual Effectiveness

Enhanced Solutions


  • Critical Incident Support
Help policyholders emotionally recover from traumatic events

A young couple awoke in the middle of the night to find their house on fire. While they safely escaped, both experienced regular flashbacks and difficulty sleeping in the weeks that followed.

A Présence case manager called to see if they were interested in speaking to a counselor for emotional support. They both agreed and found the service to be extremely helpful.

Engage and Educate

We generate insights for HR and Wellbeing leaders on best practices.