Enhancing Insurance Portfolios

A claim can turn a policyholder’s life upside down, especially when they experience a traumatic event such as an assault, burglary, car accident, fire, natural catastrophe, or the death of a loved one.

Claims represent a pivotal moment in the customer experience, marked by high expectations regarding an insurer’s guarantees. A negative claims handling experience can lead to dissatisfaction, degraded customer loyalty, and negative word-of-mouth.

Enhancing Customer Experience with Emotional Support

By providing policyholders access to emotional support, insurers can demonstrate compassionate concern while offering practical assistance. This approach helps policyholders get their lives back on track more quickly and allows insurers to resolve claims more efficiently.

Our Services

Workplace Options offers support to policyholders and their family members to manage emotional distress following a dramatic insured event. Our services are well-suited for homeowners, car insurance, fire insurance, accident cover, and liability insurance.

Presence

Benefits for Insurers

Operational Reliability

Improve accuracy in assessing damage and offering compensation.
Efficiency

Reduce file management time and expedite settlements.
Financial Benefits

Potential reduction in financial claims and mitigation of litigation risks.

Integration and Training

We collaborate with you to integrate our interactive human support into the claim process, whether it's digital, via a telephone platform, or through your network of agents and brokers. We offer bespoke training for claims managers and agents to understand the traumatic impact of severe claims, engage effectively with victims, and assess emotional impact.