Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

  • 20 October 2020
  • 3 years

Workplace Options participates in Customer Experience Day

Staff Writer

Workplace Options joins the Customer Experience Community in celebrating Customer Experience International Day. This is an opportunity to recognize our employees for the amazing work they do everyday living up to our mission “We help people.”

At Workplace Options, we are both proud and serious about our commitment to enhancing the customer experience. Tactical approaches to quality tend to focus on delivering products and services according to specifications. However, WPO is looking beyond meeting specifications and seeks to understand and improve the total customer experience.

The Memorable Experience

The impact of this year’s events, the pandemic, civil unrest, social injustice, and economic uncertainty, has sharpened the way WPO employees engaged with clients and members. Celebrating this Customer Experience Day seemed more important than ever in these unprecedented times.

Over the last few months, WPO facilitated memorable experiences that solidified who we are and what we do for our clients by focusing on:

– Delivering on Our Core Values
– Crossing the Last Mile
– Getting Closer to Customers
– Increasing the Human Touch

As a result, clients and members are sharing their memorable experiences that acknowledge the value we bring to help make their lives better.

Workplace Options helps employees balance their work, family, and personal needs to become healthier, happier, and more productive, both personally and professionally. The company’s world-class employee support, effectiveness, and wellbeing services provide information, resources, referrals, and consultation on a variety of issues ranging from dependent care and stress management to clinical services and wellness programs. To learn more visit www.workplaceoptions.com.

Related Posts

Wellbeing at Work Resources

Explore, educate and engage with our library of reports and insights on wellbeing industry trends.