Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

At A Glance

United Kingdom

Global Wellbeing Program

Organizational Effectiveness

Enhanced Solutions

A Comprehensive Needs Assessment

  • Organizational Effectiveness


A multinational corporation that was preparing to implement a global wellbeing program reached out to the Consulting Practice team to analyze member needs and community assets for its global workforce of 10,000 employees located across 80 work sites, including remote field locations.


The consulting team conducted member interviews, surveys, and focus groups across all locations to collect data that was used to analyze workforce needs. In addition, team members examined each community in-depth, identifying relevant community resources and challenges. In a mapping exercize, the team matched member needs and challenges to the available resources identified for each location.

In their report, the consulting team outlined those factors having the most impact on the worker experience. The report also identified challenges specific to workplace locations. The consultants recommended a number of initiatives including developing partnerships with local resources, creating customized trainings and resources addressing specific challenges, and adapting wellbeing resources to better meet member needs.


In response to the recommendations from the consulting team, the organization developed training programs and resilience resources, as well as adapted the global wellbeing program to better serve the workforce. In addition to being successfully implemented, the global wellbeing program has experienced high satisfaction levels and robust utilization.

This case story is based on a real-life situation, but some details have been modified to maintain confidentiality.

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