Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

At A Glance


Student Assist

Individual Effectiveness

Enhanced Solutions

Coping with a diagnosis

  • Individual Effectiveness
Struggling with the Side Effects of ADHD Medication 

A student called the Student Assistance Program for in-the-moment support. She was diagnosed with attention deficit hyperactivity disorder (ADHD) and was under medication. She reported anxiety and shared that she had low motivation and self-doubt. She explained that she was suffering from the side effects of the ADHD medication and struggled with school. Though she explained that she had an appointment scheduled with a psychiatrist, there was a long waiting period. She reached out for emotional support to discuss the emotional side effects of her medication.  

The clinician provided active listening, empathy and emotional support, and delivered psychoeducation on ADHD and anxiety. The clinician normalised the side effects of mental health medication and validated the student’s feelings. The student was encouraged to do things within her control to fight anxiety. The clinician emphasised the importance of self-care and suggested an online psychiatric consultation

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