Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

Partner Training Academy


January: Accessing WPO service, Participants with Disabilities and EAP sessions

February: Confidentiality and Anonymous participants

March: First serve and Clinical engagement policy

April: Family, Couples and Minors policy

May: Bridging Sessions and Transitional Policy

June: Single Session Therapy and Aware Policy

July: Additional Sessions Policy and Pathways

August: Documentation and Management of Clinical Records policy

September: Management of frequent users of the service and Management of challenging / resistant participants

October: Management Consultation, Manager Referral and RRCI policy

November: Risk policies: Abusive Relationships, Risk of harm to self and others, Vulnerable Adult and Child Protection

December: Welfare checks and Calling the emergency Services


Q1: Life coaching and Global Wellness coaching

Q2: Aware

Q3: cCBT

Q4: Elevate