Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

Whole Care Advantage

Medicare Mental Health Coverage

Whole Care Advantage addresses Medicare members’ mental health needs holistically, which improves access and quality of care while reducing cost and care disparities.

Challenges faced by Medicare members

Only 38 percent of Medicare members said they have enough coverage for mental health conditions. When they do have sufficient coverage, healthcare plans often struggle with the size and availability of their provider network. Current mental health provider capacity meets only 28 percent of America’s needs, and shortages are expected to get worse. Workplace Options has a network of 83K+ credentialed providers to address your members’ mental health needs anywhere and at any time.

Beneficiaries with mental health conditions often struggle with other structural and social determinants of health, an area of overlap that we are uniquely positioned to address given the depth and breadth of our wellbeing services.

Workplace Options' spectrum of care

In-the-Moment Counseling

The most effective support requires an exploratory conversation to fully understand the caller’s needs. Workplace Options care model focuses on the power of a good conversation and benefits of In-the-Moment counseling for when a member wants to connect live with someone who can help them immediately, at any time.

View the Power of a Good Conversation video

Geriatric Assist

This program places a local Senior Care professional in the member’s home to run a number of assessments. The results can be shared with your Care Management Team for follow-up with any observed social determinant of health needs.

Elder Care

This service provides assistance when a member needs to make the move from independent living to assisted living or a higher level of care. Our team will provide information on a number of facilities that meet the member’s requirements.

Grief Loss Change

Emotional support for those who have experienced a traumatic event, such as the death of a loved one. This confidential service promotes a return to normal life and helps restore emotional balance.

Wellness Coaching

With an emphasis on physical health, Workplace Options offers coaching help for weight management and an evidence-based tobacco cessation program. Wellness coaching programs offer personalized plans, education, and consistent support.

Benefits of a Holistic Mental Health Approach

By providing holistic Medicare mental health coverage, we help your beneficiaries live happier, healthier lives. Holistic treatments utilize the approach that the mind and body are not separate and distinct — they’re fully integrated aspects of ourselves.

For example, losing a loved one takes a dramatic toll on an individual’s mental health and wellbeing. The symptoms of depression and grief can impact your beneficiaries’ physical health. By taking a holistic approach to treating grief and other mood disorders, our counselors can address the comprehensive impact of life changes, helping your beneficiaries learn strategies to improve how they feel mentally and physically.

This philosophy can be especially beneficial to the elderly, who may be experiencing a number of lifestyle changes that make it difficult for them to adjust. Our Whole Care Advantage coverage can be the key to helping Medicare members cope with mental health challenges and live better lives as a result.

Wellbeing Case Studies

Case Study

Managing Trauma Triggers After Experiencing Assault  

A support worker who works at a residential care facility reached out for support. He explained that he had been off work since April after he had been violently assaulted onsite by one of the service users. Police were called to the scene and immediately…
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Case Study

Coping with a diagnosis

A student called the Student Assistance Program for in-the-moment support. She was diagnosed with attention deficit hyperactivity disorder (ADHD) and was under medication. She reported anxiety and shared that she had low motivation and self-doubt. She explained that she was suffering from the side effects…
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Case Study

Elder Care

A participant reached out looking for resources for himself. He explained that he had a speech disorder following an accident and wants to work on building his confidence for work and socialising. The Elder Care Consultant was able to work with the participant to determine…
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Case Study

Wellbeing Ambassador Program

The Wellbeing Ambassador Program is part of an organization’s strategic direction to create a safe and psychologically healthy workplace. The program is a multi-pronged approach that includes three elements: wellbeing assessment, training of Managers, and training and support of Ambassadors. Workplace Options’ Wellbeing Ambassador Program…
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Case Study

A Comprehensive Needs Assessment

SITUATION A multinational corporation that was preparing to implement a global wellbeing program reached out to the Consulting Practice team to analyze member needs and community assets for its global workforce of 10,000 employees located across 80 work sites, including remote field locations. ACTION The…
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* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

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