Industry innovator advances access to on-demand holistic health care
Workplace Options (WPO), the world’s largest independent provider of holistic wellbeing solutions, released the WPO iConnectYou App for Microsoft Teams to integrate its 24/7 iConnectYou video and instant messaging services with Teams. People seeking support for emotional, physical, and/or practical needs now have another way to quickly access human-centered care – anytime and anywhere.
“Our technology investments enable every individual to access our services wherever they are located,” said Praveen Kodikkambrath, WPO Chief Technology Officer. “Microsoft Teams is a major workplace communication and collaboration tool. Individuals can now use their familiar productivity platform to reach our services, while we keep our privacy commitments to the fullest. “
iConnectYou is WPO’s mobile app that individuals use to easily access mental health and wellbeing programs and support. The app, which supports 17 languages, provides users with direct and confidential holistic health care via phone, video, instant message, and text message. With the launch of the iConnectYou Teams App, people seeking help can now call or chat with a WPO specialist via their company’s Microsoft Teams, without a separate login.
“Our aim is to expand engagement services through multiple channels over coming months, be it through major enterprise social media platforms or custom applications, using our API portfolio,” said Kodikkambrath.
As an industry innovator for more than 40 years, WPO’s human-centric approach to improving a person’s holistic health is rare in the wellbeing industry. WPO counselors and coaches apply the “power of a good conversation” to fully understand an individual’s unique needs. When a person connects to WPO’s services, they immediately talk to a qualified, empathetic professional who speaks their local language and understands cultural nuances.
Human-Centered Solutions: When a Person Connects to WPO Services (2022 data)
- 100 percent of calls answered by a master’s-level (or equivalent) clinician, instead of a customer service representative.
- 100 percent of clinicians utilized exploratory conversation to fully understand the participant’s needs.
- Clinician conversations lasted ~24 minutes compared to the industry average of <10 minutes.
- 74 percent of participants attended their scheduled appointments, compared to the industry average of 50 percent.
About Workplace Options (WPO)
Founded in 1982, Workplace Options (WPO) is the largest independent provider of holistic wellbeing solutions. Through customized programs, and a comprehensive global network of credentialed providers and professionals, WPO supports individuals to become healthier, happier, and more productive both personally and professionally. Trusted by 51 percent of Fortune 500 companies, WPO delivers high-quality care digitally and in-person to more than 79 million people across 116,000 organizations in more than 200 countries and territories.