Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

The impact of short-term counseling on wellness

The Outcomes Rating Scale (ORS) validates significant clinical improvements in wellbeing

The emotional support provided by Global Employee assistance programs is almost exclusively short-term and solution focused. However, longer term counseling interventions are being introduced in a competitive marketplace. Until now there has been a shortage of published research into the effectiveness of such interventions using large populations of EAP cases.

METHOD

This study aims to examine the effectiveness of counseling in the short-term model adopted by the Employee Assistance industry. In particular, this study focuses on the effectiveness of the short-term counseling model by users of the Workplace Options (WPO) employee assistance program. These users are referred to Masters-level counselors who then deliver in-person face-to-face, structured telephonic, or structured video counseling sessions.

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