Solution Features

What were once created to manage the urgent, time-sensitive crises that people experience, service centers are becoming increasingly overwhelmed and overloaded as personal, organizational, and global crises overlap and compound one another. Research shows that as high as two-thirds of callers hang up before they speak to a clinician due to long wait times and insufficient staffing. With Answer 24, organizations can maximize their clinical answer capacity with the help of a complementary 24/7 clinical answer service team and ensure that their members get the support they need in a timely and satisfactory manner.

Whether functioning as your program’s primary entry point or as backup support, Answer 24 provides continuity of service you can depend on.

Extend service coverage:

• Supplement your existing program with call-answer by our experienced, credentialed clinicians
• A variety of support is available including safety and wellbeing checks, holding support, crisis intervention, and on-call services
• Answer 24 is designed to seamlessly integrate with your existing operation

Partner with an industry leader:

• Supplemental support comes from the world’s largest independent provider of employee wellbeing support solutions, serving millions of individuals worldwide
• UCMS, our proprietary case management software, features a user-friendly partner interface to safely support shared data
• Embedded technology includes service center redundancy in the event that a natural disaster or emergency disables calling in a given location

Choose between two service options

• Option 1 includes safety and wellbeing checks with holding support, crisis intervention, UCMS access, and on-call services
• Option 2 includes safety and wellbeing checks with full clinical support, crisis intervention, UCMS, and BenefitConnect access and on-call services