Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

Global Wellbeing Questionnaire

Online assessment of total wellbeing that provides a holistic picture of employee wellbeing considering emotional, practical, and physical components

Solution Features

Faster, more intuitive method for collecting data

– Questionnaire is accessible via mobile device or web
– Irrelevant questions are eliminated based on previous answers
– Contains a maximum of 30 questions and can be completed in under 10 minutes

Snapshot of individual wellbeing

– Comprehensive assessment includes physical, emotional, and practical factors
– Delivers a Personal Wellbeing Factor (PWF) score, a weighted combination of overall wellbeing
– Provides greater insight into an individual’s overall health and capacity to change

Actionable results for employees and employers

– Gives employees results immediately, as well as suggestions for maximizing wellbeing
– Provides employers with a global snapshot of the workforce’s overall physical and emotional wellbeing
– Employers receive aggregate reporting
– The GWQ can be used to identify opportunities for tailored support for optimal benefits
– Employers can add custom questions

Wellbeing Case Studies

Case Study

Transforming People Leadership in a Volatile World

The Situation: After the COVID-19 pandemic, a large multinational resources company faced challenges supporting a workforce strained by uncertainty, disruptions, and mental health concerns. Border restrictions left many expatriates unable to return home, increasing stress levels, while fluctuating workloads overwhelmed employees. In a region where…
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Case Study

Transforming People Leadership in a Growing Cybersecurity Firm

The Situation: A rapidly expanding cybersecurity firm in the APAC region faced challenges as their workforce grew, particularly in roles involving intensive online monitoring for antisocial content. With employees in multiple locations, the HR team needed to enhance leadership skills to support employee wellbeing and…
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Case Study

Bullying at School

SITUATION   A working mother recently sought support through the Child and Family Wellbeing plan for her 12-year-old daughter, who had been experiencing bullying at school. The family had just relocated to the mother’s home country, where her daughter faced language barriers. Unlike her peers,…
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Case Study

Social and Academic Performance 

SITUATION   A concerned father sought support through the Child and Family Wellbeing plan for his 13-year-old son. The dad realized that his boy had become timid and quiet since starting secondary school. This change in behaviour was negatively impacting the son’s academic performance and confidence.…
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Case Study

Substance Misuse and Self-Harm Tendencies

SITUATION   A concerned father sought assistance through the Child and Family Wellbeing plan for his teenage daughter. He reported that his daughter had begun hiding her occasional social use of cannabis. This behaviour caused undue stress in the family. The father was concerned, because a…
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* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

The Situation: After the COVID-19 pandemic, a large multinational resources..

7 October 2024

The Situation: A rapidly expanding cybersecurity firm in the APAC..

7 October 2024
  • Bullying and Harassment

SITUATION   A working mother recently sought support through the..

3 June 2024
  • Pressure to Perform

SITUATION   A concerned father sought support through the Child and..

3 June 2024

SITUATION   A concerned father sought assistance through the Child and..

3 June 2024

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