Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

Helpline

Intended to fill the gap between the temporary support of an RRCI Hotline and a complete employee wellbeing service for organizations that need longer-term assistance

24-Hour Employee Support Program

Workplace Options is proud to provide your organization with an employee assistance helpline. This employee assistance program (EAP) serves as a valuable resource for workers who might have health questions or concerns. Moreover, a workplace helpline fosters a healthy work-life balance.

An EAP helpline is critical in the workplace for numerous reasons, the most important one being that it provides resources and professional advice on a variety of topics for employees. This may include stress management as well as physical and mental health. When staff members have access to a 24-hour medical question hotline, it can help them navigate difficult life challenges and remain focused on their work.

Mental health is just as important as physical health. That’s why our 24-hour medical assistance line connects workers with professionals who can offer the right guidance and support. This can help improve a staff member’s overall well-being as well as prevent minor issues from turning into more serious issues. Professional guidance may also help prevent employees from taking time off work.

When it comes to your organization, offering a 24-hour medical advice hotline can also improve your company’s bottom line. This is because when workers are content and healthy, they are likely to be more engaged and productive in the workplace. This may lead to reduced absenteeism and lower turnover rates.

 

Wellbeing Case Studies

Case Study

Bullying at School

SITUATION   A working mother recently sought support through the Child and Family Wellbeing plan for her 10-year-old son, who had been experiencing bullying at school. The family had just relocated to the mother’s home country, where her son faced language barriers. Unlike his peers,…
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Case Study

Social and Academic Performance 

SITUATION   A concerned father sought support through the Child and Family Wellbeing plan for his 13-year-old son. The dad realized that his boy had become timid and quiet since starting secondary school. This change in behaviour was negatively impacting the son’s academic performance and confidence.…
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Case Study

Substance Misuse and Self-Harm Tendencies

SITUATION   A concerned mother sought assistance through the Child and Family Wellbeing plan for her 17-year-old daughter. She reported that her daughter had begun lying and hiding her occasional social use of cannabis. This behaviour caused undue stress in the family. The mother was concerned,…
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Case Study

Supporting Children through Divorce

SITUATION   A female employee reached out to discuss strategies for dealing with a series of ongoing conflicts with her ex-husband. They had been separated for the past two years. Her ex-husband now resides in a different country, while she has moved on and been dating…
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Case Study

Managing Trauma Triggers After Experiencing Assault  

A support worker who works at a residential care facility reached out for support. He explained that he had been off work since April after he had been violently assaulted onsite by one of the service users. Police were called to the scene and immediately…
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* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

  • Bullying and Harassment

SITUATION   A working mother recently sought support through the..

3 June 2024
  • Pressure to Perform

SITUATION   A concerned father sought support through the Child and..

3 June 2024

SITUATION   A concerned mother sought assistance through the Child and..

3 June 2024

SITUATION   A female employee reached out to discuss strategies for..

3 June 2024

A support worker who works at a residential care facility..

26 January 2023

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