Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.


AIR for managers consists of Awareness, Intervention, and Resilience strategies that address stress, pressure, and anxiety impacting performance in the workplace

Solution Features

With the proper skills, managers can often reverse declining performance by refocusing tasks, implementing accommodations or providing additional support. Tailored to your company’s business demands, the AIR Program for Managers uses case stories that reflect “real” operational situations at your company. During the training, managers practice aligning resources within the organization to team members’ specific needs. The AIR Program includes follow-up sessions designed to reinforce and sustain learning concepts. Attending these sessions prepares managers with effective strategies to determine and take appropriate action.

View the AIR video


The AIR Program for Managers features a 3-hour onsite training that teaches managers to use the proprietary Stress and Pressure Impact Scale to assess the level of employee distress and determine appropriate action steps. Using lectures, case studies, interactive group discussions and new tools, this unique resource also teaches managers to:

– Understand basic concepts of emotional health and how they align with emotional wellbeing

– Use observation techniques to evaluate key performance indicators

– Determine best intervention strategies and resources within their organization

– Utilise Manager Assist for one-on-one consultations to manage team member performance

– Engage other professionals in an intervention strategy

– Incorporate resilience-building language and skills in daily activities to deliver feedback, conduct meetings, perform performance reviews and coach employees.

Optional Additions:

HR Feedback Sessions: In this post-training specialized session with the organization’s HR team, participant evaluations are reviewed and training observations are shared, including any issues raised that might warrant additional training or review by management.

Manager Peer Support Sessions: Provides five virtual (telephonic/video) sessions for managers who have participated in the AIR Program for Managers. Sessions give managers the opportunity to review actual situations in which they used the Stress and Pressure Impact Scale and/or resilience techniques. In addition, data is compiled during the Manager Peer Support sessions to demonstrate the impact of training on manager behavior and team member outcomes.

Wellbeing Case Studies

Case Study

Managing Trauma Triggers After Experiencing Assault  

A support worker who works at a residential care facility reached out for support. He explained that he had been off work since April after he had been violently assaulted onsite by one of the service users. Police were called to the scene and immediately…
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Case Study

Coping with a diagnosis

A student called the Student Assistance Program for in-the-moment support. She was diagnosed with attention deficit hyperactivity disorder (ADHD) and was under medication. She reported anxiety and shared that she had low motivation and self-doubt. She explained that she was suffering from the side effects…
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Case Study

Elder Care

A participant reached out looking for resources for himself. He explained that he had a speech disorder following an accident and wants to work on building his confidence for work and socialising. The Elder Care Consultant was able to work with the participant to determine…
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Case Study

Wellbeing Ambassador Program

The Wellbeing Ambassador Program is part of an organization’s strategic direction to create a safe and psychologically healthy workplace. The program is a multi-pronged approach that includes three elements: wellbeing assessment, training of Managers, and training and support of Ambassadors. Workplace Options’ Wellbeing Ambassador Program…
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Case Study

A Comprehensive Needs Assessment

SITUATION A multinational corporation that was preparing to implement a global wellbeing program reached out to the Consulting Practice team to analyze member needs and community assets for its global workforce of 10,000 employees located across 80 work sites, including remote field locations. ACTION The…
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* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

A support worker who works at a residential care facility..

26 January 2023
  • Individual Effectiveness

A student called the Student Assistance Program for in-the-moment support…

18 January 2023
  • Practical Support

A participant reached out looking for resources for himself. He..

5 January 2023
  • Organizational Effectiveness

The Wellbeing Ambassador Program is part of an organization’s strategic..

1 December 2022
  • Organizational Effectiveness

SITUATION A multinational corporation that was preparing to implement a..

30 November 2022

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