Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

Rapid Response Critical Incident

Crisis counselors provide support to management and can be deployed on-site or offer virtual support following a disruptive event at the workplace or traumatic events affecting the workplace

Solution Features

Whether it’s unexpected like a workplace accident or employee death, or an anticipated event like an organizational restructuring, employees need a way to cope and move forward. Rapid Response, which can be operational quickly, provides employees access to experienced counselors in the wake of a traumatic event.

Rapid Response Critical Incident (RRCI):

-Customized, on-site counseling (one-on-one, small group, family sessions) with experienced trauma counselors

-On-going practical support including follow-up sessions, community referrals, and tip sheets

-In-the-moment support for managers; when applicable, includes pre- and post-incident planning, briefings, and reports

-Dedicated Incident Manager for quality assurance from start to finish

Rapid Response Hotline Telephonic support:

– In-the-moment, toll-free telephonic (phone and SMS text) and e-mail support with experienced counselors

– 24/7 access from virtually any location

– Structured telephonic and face-to-face counseling

– Timely referrals to local resources to assist with individuals’ practical needs

– 30-day blocks of services available for purchase

Assisting employers in difficult situations:

– Helps promote staff resilience and minimize workplace disruptions

– Includes utilization reporting

– Designed to be temporary and scalable

– Support can be customized to best address a given situation and organizational needs

– Service delivery models are also available specifically for EAPs

Providing Critical Support

Ensuring the wellbeing of employees is crucial for the success of any organization, especially during times of stress. Traumatic events such as workplace accidents, employee deaths, or organizational restructuring can introduce uncertainty and negatively impact the wellbeing and productivity of the workforce. Fortunately, rapid response critical incident counseling can offer a solution by providing immediate and ongoing support for coworkers in the aftermath of these disruptions.

When you choose Workplace Options, our employee resilience programs can be deployed quickly, giving employees access to experienced and compassionate trauma counselors on-site or through our toll-free hotline. These workplace trauma counseling services can be customized to fit individual, small group, or family needs. Our counselors provide practical support that includes follow-up sessions, community referrals, and tip sheets. In addition, our employee crisis counseling delivers in-the-moment support for managers and leaders, including pre- and post-incident planning, briefings, and reports.

These services help promote staff resilience, minimize workplace disruptions, and provide timely referrals to local resources that can help with individuals’ practical needs. Our programs are scalable and can be personalized to address any given situation in the most effective manner, given the specific organizational needs. Moreover, we provide utilization reporting, which enables employers to monitor the impact of the services and adjust support as deemed necessary.

By investing in rapid response critical incident services, organizations can improve employee overall wellbeing and workplace productivity. We provide employees with the necessary support to help them cope with traumatic events. This level of assistance can minimize the impact of such events on morale, reduce absenteeism, and improve employee retention. Additionally, those who receive services may become better equipped to return to work faster and with greater productivity.

Wellbeing Case Studies

Case Study

Managing Trauma Triggers After Experiencing Assault  

A support worker who works at a residential care facility reached out for support. He explained that he had been off work since April after he had been violently assaulted onsite by one of the service users. Police were called to the scene and immediately…
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Case Study

Coping with a diagnosis

A student called the Student Assistance Program for in-the-moment support. She was diagnosed with attention deficit hyperactivity disorder (ADHD) and was under medication. She reported anxiety and shared that she had low motivation and self-doubt. She explained that she was suffering from the side effects…
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Case Study

Elder Care

A participant reached out looking for resources for himself. He explained that he had a speech disorder following an accident and wants to work on building his confidence for work and socialising. The Elder Care Consultant was able to work with the participant to determine…
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Case Study

Wellbeing Ambassador Program

The Wellbeing Ambassador Program is part of an organization’s strategic direction to create a safe and psychologically healthy workplace. The program is a multi-pronged approach that includes three elements: wellbeing assessment, training of Managers, and training and support of Ambassadors. Workplace Options’ Wellbeing Ambassador Program…
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Case Study

A Comprehensive Needs Assessment

SITUATION A multinational corporation that was preparing to implement a global wellbeing program reached out to the Consulting Practice team to analyze member needs and community assets for its global workforce of 10,000 employees located across 80 work sites, including remote field locations. ACTION The…
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* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

A support worker who works at a residential care facility..

26 January 2023
  • Individual Effectiveness

A student called the Student Assistance Program for in-the-moment support…

18 January 2023
  • Practical Support

A participant reached out looking for resources for himself. He..

5 January 2023
  • Organizational Effectiveness

The Wellbeing Ambassador Program is part of an organization’s strategic..

1 December 2022
  • Organizational Effectiveness

SITUATION A multinational corporation that was preparing to implement a..

30 November 2022

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