Solution Features

Whether it’s unexpected like a workplace accident or employee death, or an anticipated event like an organizational restructuring, employees need a way to cope and move forward. Rapid Response, which can be operational quickly, provides employees access to experienced counselors in the wake of a traumatic event.

Rapid Response Critical Incident (RRCI):

-Customized, on-site counseling (one-on-one, small group, family sessions) with experienced trauma counselors

-On-going practical support including follow-up sessions, community referrals, and tip sheets

-In-the-moment support for managers; when applicable, includes pre- and post-incident planning, briefings, and reports

-Dedicated Incident Manager for quality assurance from start to finish

Rapid Response Hotline Telephonic support:

– In-the-moment, toll-free telephonic (phone and SMS text) and e-mail support with experienced counselors

– 24/7 access from virtually any location

– Structured telephonic and face-to-face counseling

– Timely referrals to local resources to assist with individuals’ practical needs

– 30-day blocks of services available for purchase

Assisting employers in difficult situations:

– Helps promote staff resilience and minimize workplace disruptions

– Includes utilization reporting

– Designed to be temporary and scalable

– Support can be customized to best address a given situation and organizational needs

– Service delivery models are also available specifically for EAPs

Providing Critical Support

Ensuring the wellbeing of employees is crucial for the success of any organization, especially during times of stress. Traumatic events such as workplace accidents, employee deaths, or organizational restructuring can introduce uncertainty and negatively impact the wellbeing and productivity of the workforce. Fortunately, rapid response critical incident counseling can offer a solution by providing immediate and ongoing support for coworkers in the aftermath of these disruptions.

When you choose Workplace Options, our employee resilience programs can be deployed quickly, giving employees access to experienced and compassionate trauma counselors on-site or through our toll-free hotline. These workplace trauma counseling services can be customized to fit individual, small group, or family needs. Our counselors provide practical support that includes follow-up sessions, community referrals, and tip sheets. In addition, our employee crisis counseling delivers in-the-moment support for managers and leaders, including pre- and post-incident planning, briefings, and reports.

These services help promote staff resilience, minimize workplace disruptions, and provide timely referrals to local resources that can help with individuals’ practical needs. Our programs are scalable and can be personalized to address any given situation in the most effective manner, given the specific organizational needs. Moreover, we provide utilization reporting, which enables employers to monitor the impact of the services and adjust support as deemed necessary.

By investing in rapid response critical incident services, organizations can improve employee overall wellbeing and workplace productivity. We provide employees with the necessary support to help them cope with traumatic events. This level of assistance can minimize the impact of such events on morale, reduce absenteeism, and improve employee retention. Additionally, those who receive services may become better equipped to return to work faster and with greater productivity.