Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

Rapid Response Critical Incident

Crisis counselors provide support to management and can be deployed on-site or offer virtual support following a disruptive event at the workplace or traumatic events affecting the workplace

Solution Features

Whether it’s unexpected like a workplace accident or employee death, or an anticipated event like an organizational restructuring, employees need a way to cope and move forward. Rapid Response, which can be operational quickly, provides employees access to experienced counselors in the wake of a traumatic event.

Rapid Response Critical Incident (RRCI):

-Customized, on-site counseling (one-on-one, small group, family sessions) with experienced trauma counselors

-On-going practical support including follow-up sessions, community referrals, and tip sheets

-In-the-moment support for managers; when applicable, includes pre- and post-incident planning, briefings, and reports

-Dedicated Incident Manager for quality assurance from start to finish

Rapid Response Hotline Telephonic support:

– In-the-moment, toll-free telephonic (phone and SMS text) and e-mail support with experienced counselors

– 24/7 access from virtually any location

– Structured telephonic and face-to-face counseling

– Timely referrals to local resources to assist with individuals’ practical needs

– 30-day blocks of services available for purchase

Assisting employers in difficult situations:

– Helps promote staff resilience and minimize workplace disruptions

– Includes utilization reporting

– Designed to be temporary and scalable

– Support can be customized to best address a given situation and organizational needs

– Service delivery models are also available specifically for EAPs

Providing Critical Support

Ensuring the wellbeing of employees is crucial for the success of any organization, especially during times of stress. Traumatic events such as workplace accidents, employee deaths, or organizational restructuring can introduce uncertainty and negatively impact the wellbeing and productivity of the workforce. Fortunately, rapid response critical incident counseling can offer a solution by providing immediate and ongoing support for coworkers in the aftermath of these disruptions.

When you choose Workplace Options, our employee resilience programs can be deployed quickly, giving employees access to experienced and compassionate trauma counselors on-site or through our toll-free hotline. These workplace trauma counseling services can be customized to fit individual, small group, or family needs. Our counselors provide practical support that includes follow-up sessions, community referrals, and tip sheets. In addition, our employee crisis counseling delivers in-the-moment support for managers and leaders, including pre- and post-incident planning, briefings, and reports.

These services help promote staff resilience, minimize workplace disruptions, and provide timely referrals to local resources that can help with individuals’ practical needs. Our programs are scalable and can be personalized to address any given situation in the most effective manner, given the specific organizational needs. Moreover, we provide utilization reporting, which enables employers to monitor the impact of the services and adjust support as deemed necessary.

By investing in rapid response critical incident services, organizations can improve employee overall wellbeing and workplace productivity. We provide employees with the necessary support to help them cope with traumatic events. This level of assistance can minimize the impact of such events on morale, reduce absenteeism, and improve employee retention. Additionally, those who receive services may become better equipped to return to work faster and with greater productivity.

Wellbeing Case Studies

Case Study

Bullying at School

SITUATION   A working mother recently sought support through the Child and Family Wellbeing plan for her 10-year-old son, who had been experiencing bullying at school. The family had just relocated to the mother’s home country, where her son faced language barriers. Unlike his peers,…
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Case Study

Social and Academic Performance 

SITUATION   A concerned father sought support through the Child and Family Wellbeing plan for his 13-year-old son. The dad realized that his boy had become timid and quiet since starting secondary school. This change in behaviour was negatively impacting the son’s academic performance and confidence.…
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Case Study

Substance Misuse and Self-Harm Tendencies

SITUATION   A concerned mother sought assistance through the Child and Family Wellbeing plan for her 17-year-old daughter. She reported that her daughter had begun lying and hiding her occasional social use of cannabis. This behaviour caused undue stress in the family. The mother was concerned,…
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Case Study

Supporting Children through Divorce

SITUATION   A female employee reached out to discuss strategies for dealing with a series of ongoing conflicts with her ex-husband. They had been separated for the past two years. Her ex-husband now resides in a different country, while she has moved on and been dating…
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Case Study

Managing Trauma Triggers After Experiencing Assault  

A support worker who works at a residential care facility reached out for support. He explained that he had been off work since April after he had been violently assaulted onsite by one of the service users. Police were called to the scene and immediately…
Read More

* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

  • Bullying and Harassment

SITUATION   A working mother recently sought support through the..

3 June 2024
  • Pressure to Perform

SITUATION   A concerned father sought support through the Child and..

3 June 2024

SITUATION   A concerned mother sought assistance through the Child and..

3 June 2024

SITUATION   A female employee reached out to discuss strategies for..

3 June 2024

A support worker who works at a residential care facility..

26 January 2023

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