Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

IConnectYou

A mobile corporate wellbeing app giving employees one-touch access to services and resources

Solution Features

iConnectYou is an employee wellbeing app designed to break down barriers and expand utilization of wellbeing services by connecting with employees using their preferred communication style. The iConnectYou corporate wellness app for iOS and Android devices gives employees 24/7 access to professional wellbeing support via telephone, instant message (IM), SMS text, or video. These features make it one of the best wellness apps for employees.

Confidential access to professional wellbeing support:

– Initial requests by employees can be made via telephone, IM, SMS, or video
– Includes user-friendly access to a library of articles through this workplace wellbeing app

 

Organizational benefits of our workplace wellness app:

– Offers multiple modalities for employees to connect with support using their preferred communication style
– Designed to engage a wider employee population and maximize workforce utilization of wellbeing benefits
– A study of workplace outcomes found that employee participation in counseling was associated with improvements in presenteeism, absenteeism, workplace distress, work engagement, and overall life satisfaction.

Examples of enhanced customization options available:

– Broadcast messaging functionality
– “I AM OK” button to confirm safety in the event of an incident
– Link to Global Wellbeing Questionnaire (GWQ)
– Provider locator
– Service selection drop-down menu
– Specialized Manager Edition available

 

Wellbeing Case Studies

Case Study

Bullying at School

SITUATION   A working mother recently sought support through the Child and Family Wellbeing plan for her 12-year-old daughter, who had been experiencing bullying at school. The family had just relocated to the mother’s home country, where her daughter faced language barriers. Unlike her peers,…
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Case Study

Social and Academic Performance 

SITUATION   A concerned father sought support through the Child and Family Wellbeing plan for his 13-year-old son. The dad realized that his boy had become timid and quiet since starting secondary school. This change in behaviour was negatively impacting the son’s academic performance and confidence.…
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Case Study

Substance Misuse and Self-Harm Tendencies

SITUATION   A concerned father sought assistance through the Child and Family Wellbeing plan for his teenage daughter. He reported that his daughter had begun hiding her occasional social use of cannabis. This behaviour caused undue stress in the family. The father was concerned, because a…
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Case Study

Supporting Children through Divorce

SITUATION   A female employee reached out to discuss strategies for managing ongoing conflicts with an ex-partner, with whom she has been separated for two years. This individual now resides in a different state, while she has been in a new relationship for the past year.…
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Case Study

Managing Trauma Triggers After Experiencing Assault  

A support worker who works at a residential care facility reached out for support. He explained that he had been off work since April after he had been violently assaulted onsite by one of the service users. Police were called to the scene and immediately…
Read More

* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

  • Bullying and Harassment

SITUATION   A working mother recently sought support through the..

3 June 2024
  • Pressure to Perform

SITUATION   A concerned father sought support through the Child and..

3 June 2024

SITUATION   A concerned father sought assistance through the Child and..

3 June 2024

SITUATION   A female employee reached out to discuss strategies for..

3 June 2024

A support worker who works at a residential care facility..

26 January 2023

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