Gain control over your processes
Workplace Options is proud to introduce the Unified Case Management System (UCMS). This is a powerful solution that has the potential to revolutionize how you manage and deliver your services. It features an intuitive and user-friendly design that enables it to create efficiencies, enhance quality, and adapt to your business as it grows.
The UCMS Application Programming Interface (API) serves as a bridge between our systems and your internal infrastructure. It serves to facilitate seamless interaction and communication while streamlining service delivery. Best of all, it does all of this inside your existing environment. You’ll experience the ease and convenience that comes from interacting directly with us through your infrastructure, as well as the flexibility of customization options that are tailored to meet your specific needs.
Our UCMS solutions are designed to enhance the quality and accuracy of your service delivery. Users are guided through custom tasks, workflows, and branching logic questionnaires to ensure consistent and precise gathering of their information. You’ll be able to offer easy and comprehensive referrals thanks to a complete list of services available to each caller based on his or her company affiliation. The dashboard also features a user-friendly design that helps keep tasks and cases organized, creating efficient prioritization and streamlined workflows.
The UCMS program also includes time-saving features to boost your efficiency. These include automated questionnaires to gather all the necessary intake information and eliminate unnecessary steps in the process. You also can create custom form templates for auto-generating commonly used information and facilitate easier communication. UCMS allows you to forget about platform switching because it enables direct email and automated messaging options, ensuring all communication stays within the system.
This platform is built for adaptability, enabling you to customize case types, services, and presenting issues to fit your business’s precise needs. The robust reporting tool provides management with actionable data for assessing progress, guiding strategy, and aiding in forecasting. It makes adding new cases to your database as fast and easy as possible while ensuring scalability and adaptability as your business grows.
Workplace Options has been the leading provider of human-centered wellbeing solutions since 1982. We provide a wide range of options from core wellbeing services to organizational and individual resiliency solutions along with digital engagement platforms and award-winning coach training programs. Our offerings are designed to address physical, emotional, and practical needs virtually anywhere and at any time.
Discover the transformative power of UCMS for yourself and learn how it can streamline service delivery, improve your efficiency, and take your business to the next level. Get in touch with us today to find out how our UCMS service can revolutionize your service management and create a future of enhanced productivity and employee support.