Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.


The Unified Case Management System (UCMS) has an intuitive, user-friendly design that creates efficiencies in service delivery

Built to enhance quality

Custom tasks, workflows, and branching logic questionnaires guide users for accuracy and consistency in gathering information and delivering services

A full list of services available to each caller will display, based on company affiliation, for easy,
comprehensive referrals

Each user’s dashboard helps organize tasks and cases with easy-to-use filters to help them prioritize work

Equipped to improve efficiency

Automated questionnaires at case creation help gather all the needed intake information and nothing else

Custom form templates can be created to autogenerate commonly used information and facilitate communication

Email and automated message options are available directly from the system with no need to switch platforms

Adapts to help your business grow

Customize case types, services, and presenting issues to accommodate your business needs

Reporting tool gives management actionable data to assess progress, guide strategy, and help with forecasting

Quickly and easily add new cases to your database

Gain control over your processes

Workplace Options is proud to introduce the Unified Case Management System (UCMS). This is a powerful solution that has the potential to revolutionize how you manage and deliver your services. It features an intuitive and user-friendly design that enables it to create efficiencies, enhance quality, and adapt to your business as it grows.

The UCMS Application Programming Interface (API) serves as a bridge between our systems and your internal infrastructure. It serves to facilitate seamless interaction and communication while streamlining service delivery. Best of all, it does all of this inside your existing environment. You’ll experience the ease and convenience that comes from interacting directly with us through your infrastructure, as well as the flexibility of customization options that are tailored to meet your specific needs.

Our UCMS solutions are designed to enhance the quality and accuracy of your service delivery. Users are guided through custom tasks, workflows, and branching logic questionnaires to ensure consistent and precise gathering of their information. You’ll be able to offer easy and comprehensive referrals thanks to a complete list of services available to each caller based on his or her company affiliation. The dashboard also features a user-friendly design that helps keep tasks and cases organized, creating efficient prioritization and streamlined workflows.

The UCMS program also includes time-saving features to boost your efficiency. These include automated questionnaires to gather all the necessary intake information and eliminate unnecessary steps in the process. You also can create custom form templates for auto-generating commonly used information and facilitate easier communication. UCMS allows you to forget about platform switching because it enables direct email and automated messaging options, ensuring all communication stays within the system.

This platform is built for adaptability, enabling you to customize case types, services, and presenting issues to fit your business’s precise needs. The robust reporting tool provides management with actionable data for assessing progress, guiding strategy, and aiding in forecasting. It makes adding new cases to your database as fast and easy as possible while ensuring scalability and adaptability as your business grows.

Workplace Options has been the leading provider of human-centered wellbeing solutions since 1982. We provide a wide range of options from core wellbeing services to organizational and individual resiliency solutions along with digital engagement platforms and award-winning coach training programs. Our offerings are designed to address physical, emotional, and practical needs virtually anywhere and at any time.

Discover the transformative power of UCMS for yourself and learn how it can streamline service delivery, improve your efficiency, and take your business to the next level. Get in touch with us today to find out how our UCMS service can revolutionize your service management and create a future of enhanced productivity and employee support.

Wellbeing Case Studies

Case Study

Managing Trauma Triggers After Experiencing Assault  

A support worker who works at a residential care facility reached out for support. He explained that he had been off work since April after he had been violently assaulted onsite by one of the service users. Police were called to the scene and immediately…
Read More

Case Study

Coping with a diagnosis

A student called the Student Assistance Program for in-the-moment support. She was diagnosed with attention deficit hyperactivity disorder (ADHD) and was under medication. She reported anxiety and shared that she had low motivation and self-doubt. She explained that she was suffering from the side effects…
Read More

Case Study

Elder Care

A participant reached out looking for resources for himself. He explained that he had a speech disorder following an accident and wants to work on building his confidence for work and socialising. The Elder Care Consultant was able to work with the participant to determine…
Read More

Case Study

Wellbeing Ambassador Program

The Wellbeing Ambassador Program is part of an organization’s strategic direction to create a safe and psychologically healthy workplace. The program is a multi-pronged approach that includes three elements: wellbeing assessment, training of Managers, and training and support of Ambassadors. Workplace Options’ Wellbeing Ambassador Program…
Read More

Case Study

A Comprehensive Needs Assessment

SITUATION A multinational corporation that was preparing to implement a global wellbeing program reached out to the Consulting Practice team to analyze member needs and community assets for its global workforce of 10,000 employees located across 80 work sites, including remote field locations. ACTION The…
Read More

* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

A support worker who works at a residential care facility..

26 January 2023
  • Individual Effectiveness

A student called the Student Assistance Program for in-the-moment support…

18 January 2023
  • Practical Support

A participant reached out looking for resources for himself. He..

5 January 2023
  • Organizational Effectiveness

The Wellbeing Ambassador Program is part of an organization’s strategic..

1 December 2022
  • Organizational Effectiveness

SITUATION A multinational corporation that was preparing to implement a..

30 November 2022

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