Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

Customer Hub Portal

Real-time access to online, interactive reporting for clients to gain insights into member wellbeing

Solution Features

Reporting

FOCUS Bi (Business Intelligence) is our enhanced reporting dashboard platform for viewing and benchmarking comprehensive data for any time period and across different geographies or divisions. The interactive features allow for running granular analyses while sorting by age, gender, location, and other demographics which leads to making better-informed decisions. For example, this feature allows you to pull consistent data across all your locations and access the stress index tool.

The stress index tool has been developed by Workplace Options to help measure organizational level stress. The tool derives its data from the extensive support WPO provides to each individual organization. By using individual case-presenting issues (as self-reported by the participants), we can derive measurements of stress in terms of both personal and workplace stress. Helping organizations understand where stress is an issue will assist them in being proactive in addressing and helping to alleviate it across their organization.

Census

Census is our tool for keeping information up to date so that programs can grow along with the company they support. Similar to how a city uses a census, clients are able to view growth areas and prevalent concerns.

Customer Support

If a manager requires program support at any time, they can reach out and contact the support team 24/7 through the Hub. Online access is available to report concerns, submit a general inquiry, or give feedback and suggestions on how to improve services.

Promotion

Continuous communication is a key success factor to increase awareness and comfort around the programs and encourage use. During a launch, orientation, and ongoing events, clients can access, edit, and download their promotional materials in this section of the Hub.

Wellbeing Case Studies

Case Study

Transforming People Leadership in a Volatile World

The Situation: After the COVID-19 pandemic, a large multinational resources company faced challenges supporting a workforce strained by uncertainty, disruptions, and mental health concerns. Border restrictions left many expatriates unable to return home, increasing stress levels, while fluctuating workloads overwhelmed employees. In a region where…
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Case Study

Transforming People Leadership in a Growing Cybersecurity Firm

The Situation: A rapidly expanding cybersecurity firm in the APAC region faced challenges as their workforce grew, particularly in roles involving intensive online monitoring for antisocial content. With employees in multiple locations, the HR team needed to enhance leadership skills to support employee wellbeing and…
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Case Study

Bullying at School

SITUATION   A working mother recently sought support through the Child and Family Wellbeing plan for her 12-year-old daughter, who had been experiencing bullying at school. The family had just relocated to the mother’s home country, where her daughter faced language barriers. Unlike her peers,…
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Case Study

Social and Academic Performance 

SITUATION   A concerned father sought support through the Child and Family Wellbeing plan for his 13-year-old son. The dad realized that his boy had become timid and quiet since starting secondary school. This change in behaviour was negatively impacting the son’s academic performance and confidence.…
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Case Study

Substance Misuse and Self-Harm Tendencies

SITUATION   A concerned father sought assistance through the Child and Family Wellbeing plan for his teenage daughter. He reported that his daughter had begun hiding her occasional social use of cannabis. This behaviour caused undue stress in the family. The father was concerned, because a…
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* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

The Situation: After the COVID-19 pandemic, a large multinational resources..

7 October 2024

The Situation: A rapidly expanding cybersecurity firm in the APAC..

7 October 2024
  • Bullying and Harassment

SITUATION   A working mother recently sought support through the..

3 June 2024
  • Pressure to Perform

SITUATION   A concerned father sought support through the Child and..

3 June 2024

SITUATION   A concerned father sought assistance through the Child and..

3 June 2024

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