Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

API Technology

The UCMS API has been created to allow client organizations to securely send member requests for services to WPO

What is the API (Application Programming Interface) Integration?

The purpose of our API integrations is to facilitate the relationship between us and our clients. The B2B API integration gives clients the possibility to interact with us from their own infrastructures. We also offer customization options to the clients’ infrastructures.

API integration video

Content API

The Content API allows WPO to make content available on an organization’s
own platforms and apps and integrate smoothly with their current
interfaces. As an option, we can use a digital tool that allows a seamless
user experience between the organization’s intranet and other
technology, and our support services, as well as host externally.

Unified Case Management System (UCMS) API

The UCMS API enables you to securely send member requests for services to our case management system.

Simply put, it serves to connect your internal infrastructure and our platform. This enables you to interact with us seamlessly and without delay. This means you can streamline workflows and enhance the efficiency of your operations by integrating your office with our case management system. You’ll have the ability to send member requests effortlessly and access numerous wellbeing solutions, all within your own infrastructure.

Connecting You to Care

Workplace Options knows how important it is to communicate and have the most efficient processes for your business and workforce.

No matter if you’re an Employee Assistance Program (EAP), a parent company, or a child company, our API integration solutions can help you connect with your members. Utilizing this interface gives your EAP or parent company the flexibility to select specific child companies to which your members belong. This ensures your employees get personalized support and targeted solutions for their needs.

When you join us, you’ll experience the full benefits of seamless integration and streamlined member requests through our mental health API. You’ll be able to take advantage of our human-centered approach and full range of wellbeing solutions. We help empower your organization and foster a healthier, more productive workforce. To learn more and start your journey of enhanced efficiency and employee support, reach out to us today.

Wellbeing Case Studies

Case Study

Bullying at School

SITUATION   A working mother recently sought support through the Child and Family Wellbeing plan for her 12-year-old daughter, who had been experiencing bullying at school. The family had just relocated to the mother’s home country, where her daughter faced language barriers. Unlike her peers,…
Read More

Case Study

Social and Academic Performance 

SITUATION   A concerned father sought support through the Child and Family Wellbeing plan for his 13-year-old son. The dad realized that his boy had become timid and quiet since starting secondary school. This change in behaviour was negatively impacting the son’s academic performance and confidence.…
Read More

Case Study

Substance Misuse and Self-Harm Tendencies

SITUATION   A concerned father sought assistance through the Child and Family Wellbeing plan for his teenage daughter. He reported that his daughter had begun hiding her occasional social use of cannabis. This behaviour caused undue stress in the family. The father was concerned, because a…
Read More

Case Study

Supporting Children through Divorce

SITUATION   A female employee reached out to discuss strategies for managing ongoing conflicts with an ex-partner, with whom she has been separated for two years. This individual now resides in a different state, while she has been in a new relationship for the past year.…
Read More

Case Study

Managing Trauma Triggers After Experiencing Assault  

A support worker who works at a residential care facility reached out for support. He explained that he had been off work since April after he had been violently assaulted onsite by one of the service users. Police were called to the scene and immediately…
Read More

* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

  • Bullying and Harassment

SITUATION   A working mother recently sought support through the..

3 June 2024
  • Pressure to Perform

SITUATION   A concerned father sought support through the Child and..

3 June 2024

SITUATION   A concerned father sought assistance through the Child and..

3 June 2024

SITUATION   A female employee reached out to discuss strategies for..

3 June 2024

A support worker who works at a residential care facility..

26 January 2023

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