Overcoming barriers to care with Balancy

Providing a centralized hub of resources accessible anytime, anywhere, not only facilitates care-seeking but also encourages it. Balancy, Workplace Optionsapp does just that by offering members easy, one-touch access to their full suite of wellbeing services. Designed to encourage engagement by offering a personalized, seamless user experience, proactive recommendations, and a diversity of content and resources, this app seeks to effectively remove long-standing barriers to care, maximize utilization, and yield optimal results.

Demo of Balancy Features

Convenient, confidential access to professional wellbeing support

• Initial request via call, IM, text message, or video
• Includes user-friendly access to a library of resources

Self-service options to manage your health independently

• AI chat features allow members to quickly seek answers to common questions without needing to call or text a live representative
• Mood tracker, journal, and self-assessment features enable members to identify how they are feeling in a given moment and receive personalized content and recommendations
• Scheduler functionalities allow members to schedule a first conversation directly from the app

Diversity of content to engage all members

• Available in multiple languages* to accommodate members across regions or backgrounds
• Content is available in multiple formats, including video, audio, and text, to accommodate interests or preferences
• Additional features include the quote of the day, gratitude or kindness affirmations, and content tailored for specific regions

Behavioral insights for a personalized experience

• User profiling and data analysis allow the app to adapt and learn from members’ behaviors and interests to continuously customize the user experience
• All suggested content shown on the home page is based on users’ preferences or input from the mood tracker