Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.
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  • On the next screen, you’ll be asked to enter your company code and company password.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

WPO Customer Experience

DOING THINGS RIGHT WHILE DOING THE RIGHT THING

Years of experience have shown us that every customer experience is unique and that each customer is the final arbiter in everything we do. We don’t measure success by how rigidly we comply with our processes. It’s whether we make a meaningful difference to the person we’re serving. In other words, our customer experience metrics can’t be just about doing things right. They have to measure whether we’re doing the right thing.

WPO Customer experience

At Workplace Options (WPO), customer experience isn’t just central to our business. It is our business. It’s what we do and all we do. By helping our customers’ employees resolve issues in their lives, overcome obstacles, improve their health and wellbeing, and be better employees and managers, we help our customer organizations succeed.

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Related Resources

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  • 27 January 2026

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  • 26 August 2025

In 2024, the global political landscape underwent significant changes, with over 60 countries—representing more than half of the world's population—conducting national elections. This period of political disruption saw a notable turnover, with 32% of incumbent governments voted out of power.

  • 29 January 2025

Supporting our team members and customers during Middle East unrest