Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

Pathways

Extended clinical intervention that offers long-term (up to one year) solution-focused therapy, delivered by phone, in person or video

Unique solution for challenging situations:

– Specialized counselors are specifically trained in Pathways’ solution-oriented therapy model

– Each participant works with a designated counselor who provides empathetic, ongoing support, and focuses on current issues, problem resolution, and skill development

Customized individual support:

– Employees have 24/7 access to in-the-moment support

– Flexible, scheduled sessions can be delivered face-to-face, telephonically, or by video

– The program model accommodates a high level of customization and flexibility for employers

– Utilization reports, consistent with confidentiality standards, are provided on a regular basis

– Organizational benefits may include increased employee wellbeing, greater productivity, reduced absenteeism, and improved retention rates, just to name a few

Wellbeing Case Studies

Case Study

Transforming People Leadership in a Volatile World

The Situation: After the COVID-19 pandemic, a large multinational resources company faced challenges supporting a workforce strained by uncertainty, disruptions, and mental health concerns. Border restrictions left many expatriates unable to return home, increasing stress levels, while fluctuating workloads overwhelmed employees. In a region where…
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Case Study

Transforming People Leadership in a Growing Cybersecurity Firm

The Situation: A rapidly expanding cybersecurity firm in the APAC region faced challenges as their workforce grew, particularly in roles involving intensive online monitoring for antisocial content. With employees in multiple locations, the HR team needed to enhance leadership skills to support employee wellbeing and…
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Case Study

Bullying at School

SITUATION   A working mother recently sought support through the Child and Family Wellbeing plan for her 12-year-old daughter, who had been experiencing bullying at school. The family had just relocated to the mother’s home country, where her daughter faced language barriers. Unlike her peers,…
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Case Study

Social and Academic Performance 

SITUATION   A concerned father sought support through the Child and Family Wellbeing plan for his 13-year-old son. The dad realized that his boy had become timid and quiet since starting secondary school. This change in behaviour was negatively impacting the son’s academic performance and confidence.…
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Case Study

Substance Misuse and Self-Harm Tendencies

SITUATION   A concerned father sought assistance through the Child and Family Wellbeing plan for his teenage daughter. He reported that his daughter had begun hiding her occasional social use of cannabis. This behaviour caused undue stress in the family. The father was concerned, because a…
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* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

The Situation: After the COVID-19 pandemic, a large multinational resources..

7 October 2024

The Situation: A rapidly expanding cybersecurity firm in the APAC..

7 October 2024
  • Bullying and Harassment

SITUATION   A working mother recently sought support through the..

3 June 2024
  • Pressure to Perform

SITUATION   A concerned father sought support through the Child and..

3 June 2024

SITUATION   A concerned father sought assistance through the Child and..

3 June 2024

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