Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

Student Assist

Student Assist provides student health and counseling services to help them manage their academic, social, career, and day-to-day responsibilities. Our student support program is designed to help them now and while they plot their course for the future. With the right student mental health services, young adults can reduce their stress and put themselves in better position for success.

Solution Features

The transition to college life can be overwhelming. Navigating academic demands along with other life responsibilities can cause significant stress for students, potentially impacting their academic performance, degree completion, and long-term wellbeing. Student Assist partners with colleges and universities to provide comprehensive therapy for students that includes emotional support, life coaching, and work-life resources to traditional and non-traditional students.

Customized student support program designed to maximize wellbeing

– Short-term, solution-focused counseling for students

– Work-life information, resources, and referrals, including financial, health, and legal resources

– Life-coaching assistance

 

University student support services provided by an industry leader

– The world’s largest independent provider of wellbeing support solutions

– Offers an expansive, nationwide network of licensed counselors

– Staff includes certified coaches, licensed counselors, and experienced work-life specialists

– Access to services available 24/7 via telephone, email, and the iConnectYousmart phone app

Seamless integration with other student wellness programs

– Referrals can be directed to other appropriate student benefits and resources

– Branding can reflect existing programs and student communications

– Promotional support and materials available in electronic format

Wellbeing Case Studies

Case Study

Bullying at School

SITUATION   A working mother recently sought support through the Child and Family Wellbeing plan for her 12-year-old daughter, who had been experiencing bullying at school. The family had just relocated to the mother’s home country, where her daughter faced language barriers. Unlike her peers,…
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Case Study

Social and Academic Performance 

SITUATION   A concerned father sought support through the Child and Family Wellbeing plan for his 13-year-old son. The dad realized that his boy had become timid and quiet since starting secondary school. This change in behaviour was negatively impacting the son’s academic performance and confidence.…
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Case Study

Substance Misuse and Self-Harm Tendencies

SITUATION   A concerned father sought assistance through the Child and Family Wellbeing plan for his teenage daughter. He reported that his daughter had begun hiding her occasional social use of cannabis. This behaviour caused undue stress in the family. The father was concerned, because a…
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Case Study

Supporting Children through Divorce

SITUATION   A female employee reached out to discuss strategies for managing ongoing conflicts with an ex-partner, with whom she has been separated for two years. This individual now resides in a different state, while she has been in a new relationship for the past year.…
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Case Study

Managing Trauma Triggers After Experiencing Assault  

A support worker who works at a residential care facility reached out for support. He explained that he had been off work since April after he had been violently assaulted onsite by one of the service users. Police were called to the scene and immediately…
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* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

  • Bullying and Harassment

SITUATION   A working mother recently sought support through the..

3 June 2024
  • Pressure to Perform

SITUATION   A concerned father sought support through the Child and..

3 June 2024

SITUATION   A concerned father sought assistance through the Child and..

3 June 2024

SITUATION   A female employee reached out to discuss strategies for..

3 June 2024

A support worker who works at a residential care facility..

26 January 2023

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