Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

Subsidy Assist

Consultative service to help clients determine and manage the most effective reimbursement program

Solution Features

In efforts to attract and retain valuable talent, many organizations are leveraging
the increasing appeal of subsidy programs, which reimburse members for certain
personal and emergency expenses. However, managing these programs can be
burdensome on internal resources. With Subsidy Assist, organizations can
outsource program administration to Workplace Options who can effectively
and efficiently facilitate program design, implementation, administration, and
benefit delivery.

Subsidy Assist video

Offering a wide range of support, including:

Our subsidy consultants can develop, deploy, and manage new programs, or administer existing programs:

  • Members can submit and follow their subsidy claims through the MySubsidy app
  • Full or partial reimbursements assist members with a wide range of personal or emergency expenses, including adoption, surrogacy, dependent care, health and wellness, pet care, transportation, tuition, tutoring, and access to housing and financial funds in times of need

Customized solutions based on your unique needs:

  • Outsource as much or as little of the program as you want
  • We can design a program that your staff administers, or we can administer a program designed by you
  • Program design and implementation based on your specifications

Delivering maximum ROI:

  • Workplace Options can partner with you to offer a cost-effective reimbursement program
  • Providing reimbursement support can promote recruitment and retention efforts and create strong employee loyalty

Wellbeing Case Studies

Case Study

Bullying at School

SITUATION   A working mother recently sought support through the Child and Family Wellbeing plan for her 10-year-old son, who had been experiencing bullying at school. The family had just relocated to the mother’s home country, where her son faced language barriers. Unlike his peers,…
Read More

Case Study

Social and Academic Performance 

SITUATION   A concerned father sought support through the Child and Family Wellbeing plan for his 13-year-old son. The dad realized that his boy had become timid and quiet since starting secondary school. This change in behaviour was negatively impacting the son’s academic performance and confidence.…
Read More

Case Study

Substance Misuse and Self-Harm Tendencies

SITUATION   A concerned mother sought assistance through the Child and Family Wellbeing plan for her 17-year-old daughter. She reported that her daughter had begun lying and hiding her occasional social use of cannabis. This behaviour caused undue stress in the family. The mother was concerned,…
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Case Study

Supporting Children through Divorce

SITUATION   A female employee reached out to discuss strategies for dealing with a series of ongoing conflicts with her ex-husband. They had been separated for the past two years. Her ex-husband now resides in a different country, while she has moved on and been dating…
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Case Study

Managing Trauma Triggers After Experiencing Assault  

A support worker who works at a residential care facility reached out for support. He explained that he had been off work since April after he had been violently assaulted onsite by one of the service users. Police were called to the scene and immediately…
Read More

* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

  • Bullying and Harassment

SITUATION   A working mother recently sought support through the..

3 June 2024
  • Pressure to Perform

SITUATION   A concerned father sought support through the Child and..

3 June 2024

SITUATION   A concerned mother sought assistance through the Child and..

3 June 2024

SITUATION   A female employee reached out to discuss strategies for..

3 June 2024

A support worker who works at a residential care facility..

26 January 2023

Let's start a conversation

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