Your Member Benefits Website features include:

  • Access to online articles with helpful information
  • Ability to submit an online form asking a counselor to contact you
  • Topics covering working life, wellness, parenting, management, etc.

Your Customer Hub features include:

  • Automated headcount updates in UCMS
  • Invoicing reflective of the active populations under your account
  • Access reporting with case trends, disruptive issues, utilisation

Local Service Partners

Local Service Partners are independent EAPs with which WPO has established strategic relationships for the delivery of global EAP services in alignment with the WPO models, processes and quality standards.

AIR 2.0 Leading in a VUCA World

AIR 2.0 Leading in a VUCA World informs managers how emotional issues are manifested in the workplace and how to intervene in the most appropriate way

Solution Features

Awareness, combined with intervention strategies and options to enhance resilience skills, equips managers with the knowledge and competency to lead during these exceptional times.

View the AIR 2.0 video


HR Managers, all people managers, line managers, and supervisors. The course is tailored to the specific organizational needs, industry priorities, and business climate.


The 3-hour virtual session is highly interactive, using case studies, small breakout groups and interactive chats. The format can be modified to include two 90-minute sessions if better suited for scheduling.

Benefits of Attendance:

At the end of the 3-hour virtual session, participants will be able to:

– understand the role of anxiety caused by uncertainty and ambiguous conditions

– understand the signs and symptoms of trauma caused by a VUCA environment

– understand the impact of changes made by the organization and how to best navigate changes within their teams

– recognize the influence and impact of external events (media) on team members

– implement risk-mitigation procedures and remote work priorities equitably

– utilize the Anxiety Scale to gauge wellbeing of team members

– utilize the Manager Energy Audit to ensure positive energy reserves to manage challenging situations

– practice effective communication strategies to build trust

– effectively manage sensitive situations by staying in the “Zone of Helpfulness”

– apply resilience principles to build collaborative teams

At the completion of the course, each participant receives a certificate of completion and AIR2.0 Leading in a VUCA World, A Playbook, which includes content covered in the session including the Anxiety Scale tool and the Manager Energy Audit.

How Does AIR2.0 Leading in a VUCA World Differ from AIR Program for Managers?

AIR for Managers focuses on Awareness, Intervention, and Resilience within the context of stresses and pressures that are present in the workforce. AIR 2.0 expands the original AIR program to ensure its effectiveness in the “new normal” of today’s work environment. AIR 2.0 zeroes in on the levels of anxiety created in a VUCA environment and considers a heightened emphasis on the human factor when managing virtual teams and essential workers. New tools have been created for AIR 2.0 giving managers practice using the Anxiety Scale tool to understand how anxiety is impacting team members.

The Importance of VUCA Leadership Training in Today’s Workplace

The world of business is changing faster than ever before, and it’s imperative that leaders and managers have all the necessary skills to meet the challenges of the VUCA world. VUCA is an acronym that stands for “volatility, uncertainty, complexity, and ambiguity,” all of which are key characteristics of today’s business landscape. This is why VUCA leadership development programs such as ours are so important for preparing managers to be the most effective leaders they can be.

One of the primary advantages of VUCA leadership training is how it provides managers with awareness and strategies for recognizing and managing emotional issues in the workplace. Knowing how anxiety impacts behavior in uncertain situations, recognizing the signs of trauma and effectively managing delicate situations are critical competencies for those in a leadership position, In addition, our VUCA course gives managers the tools they need to navigate changes within their teams, mitigate their risks, and effectively prioritize remote work.

Perhaps most importantly, VUCA leadership training stresses the importance of creating resilience and collaboration within teams. For example, the Manager Audit Tool helps leaders ensure positive energy reserves to manage the most challenging situations. With effective communication strategies and the application of resilience principles, you can help foster trust and build greater collaboration.

Wellbeing Case Studies

Case Study

Managing Trauma Triggers After Experiencing Assault  

A support worker who works at a residential care facility reached out for support. He explained that he had been off work since April after he had been violently assaulted onsite by one of the service users. Police were called to the scene and immediately…
Read More

Case Study

Coping with a diagnosis

A student called the Student Assistance Program for in-the-moment support. She was diagnosed with attention deficit hyperactivity disorder (ADHD) and was under medication. She reported anxiety and shared that she had low motivation and self-doubt. She explained that she was suffering from the side effects…
Read More

Case Study

Elder Care

A participant reached out looking for resources for himself. He explained that he had a speech disorder following an accident and wants to work on building his confidence for work and socialising. The Elder Care Consultant was able to work with the participant to determine…
Read More

Case Study

Wellbeing Ambassador Program

The Wellbeing Ambassador Program is part of an organization’s strategic direction to create a safe and psychologically healthy workplace. The program is a multi-pronged approach that includes three elements: wellbeing assessment, training of Managers, and training and support of Ambassadors. Workplace Options’ Wellbeing Ambassador Program…
Read More

Case Study

A Comprehensive Needs Assessment

SITUATION A multinational corporation that was preparing to implement a global wellbeing program reached out to the Consulting Practice team to analyze member needs and community assets for its global workforce of 10,000 employees located across 80 work sites, including remote field locations. ACTION The…
Read More

* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.

Case Study

A support worker who works at a residential care facility..

26 January 2023
  • Individual Effectiveness

A student called the Student Assistance Program for in-the-moment support…

18 January 2023
  • Practical Support

A participant reached out looking for resources for himself. He..

5 January 2023
  • Organizational Effectiveness

The Wellbeing Ambassador Program is part of an organization’s strategic..

1 December 2022
  • Organizational Effectiveness

SITUATION A multinational corporation that was preparing to implement a..

30 November 2022

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